Billing & Collections Specialist – Moving & Relocation Services

General Position Summary

The Billing & Collections Specialist is responsible for accurately processing, auditing, and recording company revenue, commissions, and accounts receivable. This position ensures timely billing, payment collection, and proper distribution of revenue and commissions for both local and long-distance operations.

The ideal candidate will possess strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. A positive attitude, dependability, and teamwork are essential.

Essential Functions / Major Responsibilities

• Receive, audit, and process paperwork from owner-operators, local operations, and customer service.
• Promptly submit documentation to customers, Vanline headquarters, and other agents as needed.
• Rate shipments using Vanline mainframe systems and compensation schedules to accurately calculate company revenue.
• Calculate and record commissions for owner-operators and sales representatives per established agreements.
• Prepare, issue, and track customer invoices in a timely and accurate manner.
• Audit revenue and commission data, identifying and correcting discrepancies as necessary.
• Maintain accurate storage and warehouse billing for household and commercial orders, including monthly billing and COD payment verification.
• Manage accounts receivable, including credit card processing and collection activities.
• Produce weekly A/R and collection reports and communicate status updates to management.
• Assist with processing cash receipts and deposits.
• Develop and maintain positive, professional relationships with internal teams, customers, drivers, and agents.
• Continuously seek to improve processes, adapt to changing priorities, and complete additional assignments as directed by management.
  
  

Specific Job Skills / Requirements

• Positive, team-oriented attitude and professional demeanor.
• Excellent organizational and time management skills.
• Strong attention to detail and problem-solving ability.
• Proficient written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Strong customer service orientation and commitment to timely, accurate work.
• Ability to work independently with minimal supervision in a fast-paced, deadline-driven environment.
  
  

Education And/or Experience

• High school diploma or GED required.
• Minimum two (2) years of experience in billing, revenue, or accounts receivable functions; experience in the moving/storage or transportation industry preferred.
• Proficiency with Microsoft Excel required.
  
  

Job Conditions

• Demanding, fast-paced work environment.
• Full-time, in-office position.
• Standard office conditions with average noise levels.
• Prolonged periods of sitting and computer use.
• Heaviest workload occurs during peak season (May through October); occasional overtime required.