What are the responsibilities and job description for the Desk Assistant position at University Housing - The University of Georgia?
Posting Details
Position Details
Posting Number G/R32139P Working Title Desk Assistant Department Housing-Resident Progs & Srvcs About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About The College/Unit/Department
Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources.
In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.
College/Unit/Department website housing.uga.edu Employment Type Employee Additional Schedule Information Advertised Salary $11.75 Anticipated Start Date 05/11/2026 Posting Date 02/06/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants
Required Qualifications
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Duties/Responsibilities
Duties/Responsibilities
Position Details
Position Information
Classification Title Student Assistant FLSA Non-Exempt UGA Job Code FTE 0.50 Minimum Qualifications Position Summary
This student position is generally the initial contact responsible for providing customer service to residents and guests at our community desks. A person in this position provides assistance to residence hall staff with administrative tasks and serves as a source of information to residents and guests. This student position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.
Relevant/Preferred Education, Experience, Licensure, Certification in Position Knowledge, Skills, Abilities and/or Competencies Physical Demands
Standard for a normal office environment.
Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kim Roberson Recruitment Contact Email hsg-resservices@uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Optional Documents
Position Details
Posting Number G/R32139P Working Title Desk Assistant Department Housing-Resident Progs & Srvcs About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About The College/Unit/Department
Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources.
In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.
College/Unit/Department website housing.uga.edu Employment Type Employee Additional Schedule Information Advertised Salary $11.75 Anticipated Start Date 05/11/2026 Posting Date 02/06/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants
Required Qualifications
- Must always be enrolled on at least a half-time basis at the University of Georgia when classes are in session (i.e., enrolled in a minimum of six credit hours for undergraduate and professional students during fall/spring semesters; enrolled in a minimum of five credit hours for graduate students during fall/spring semesters). Credit hour minimums during the summer terms may be different. Consult the University Housing Human Resources office for additional information.
- Must be in good standing with the Office of Student Conduct and University Housing. Good standing is defined as not being found responsible for policy violations that would interfere with the ability to perform tasks typically assigned to student employees. Additionally, good standing means that the student employee has participated in the student conduct process if charged with any violations and completed any sanctions that may be assigned by the prescribed deadline.
- Student employees are considered temporary employees. A temporary employee may be separated at any time for any reason without notice and either the employer or the employee can end the employment relationship. Such separation is not grievable or subject to appeal. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Employee_Categories_Classification,Compensation,_andPayroll.pdf.
- May not hold dual employment within the university during summer terms; student employees may not have another student position when employed with University Housing.
- May not exceed 20 hours of work per week when enrolled in classes. Limitations on hours worked are not impacted during summer enrollment.
- May not exceed 6 consecutive hours of work per shift without a 30-minute break.
- Should be available to work a minimum of 8 hours of desk shifts per week. This includes overnight shifts (for Night Desk Assistants), weekends, academic breaks, and holidays throughout the semester.
- Work during some home football games as required by your assigned community.
- New applicants should be available/present on May 11, 2026 to attend mandatory training (This is not negotiable).
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Duties/Responsibilities
Duties/Responsibilities
- Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
- Function as a resource for accurate information concerning Housing and university operations.
- Support the Residential Programs and Services/RPS community office staff by performing assigned administrative responsibilities effectively and efficiently.
- Assist in the opening, closing and transition of residence halls. This may entail early arrival and late departures, as well as working during break periods and finals week.
- Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
- Follow appropriate protocols for addressing incidents and potential policy violations.
- Assist Residential Programs and Services/RPS community office staff during a crisis or emergency, maintaining appropriate confidentiality.
- Complete all department and university training as required.
- Participate in all meeting activities including but not limited to staff meetings and one-on-one meetings with supervisor.
- Follow appropriate community desk policies and procedures including, but not limited to key management, equipment check-out and building access control.
- Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
- Perform other duties consistent with the purpose of the position as assigned.
Position Details
Position Information
Classification Title Student Assistant FLSA Non-Exempt UGA Job Code FTE 0.50 Minimum Qualifications Position Summary
This student position is generally the initial contact responsible for providing customer service to residents and guests at our community desks. A person in this position provides assistance to residence hall staff with administrative tasks and serves as a source of information to residents and guests. This student position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.
Relevant/Preferred Education, Experience, Licensure, Certification in Position Knowledge, Skills, Abilities and/or Competencies Physical Demands
Standard for a normal office environment.
Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kim Roberson Recruitment Contact Email hsg-resservices@uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have previous experience working with University Housing? If so, where and when? (Open Ended Question)
- * Do you have another job on campus for the current academic year? If so, where and how many hours do you currently work per week? (Open Ended Question)
- * Student staff are required to be enrolled at the University of Georgia for at least 6 credit hours (undergraduate) or 5 credit hours (graduate) while employed. Do you meet this requirement?
- Yes
- No
- * The Desk Assistant position is a crucial member to the Residential Services operations in University Housing – a 24-hour, 365-day customer service-based operations. What will you bring to the team environment to enhance these operations? Please answer with a minimum of 3-5 sentences. (Open Ended Question)
Required Documents
Optional Documents
- Resume/CV
- Cover Letter
Salary : $12