What are the responsibilities and job description for the Practice Manager position at University Hospitals Urgent Care?
University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager for our Lakewood & Cleveland Edgewater locations.
ROLE & RESPONSIBILTIES:
- Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission - Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
- Develop and communicate annual center vision and goals
- Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
- Develop and manage monthly work schedules of administrative and clinical direct reports
ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements - Conduct timely annual performance evaluations and professional development coaching to direct reports
- Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
- Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
- Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
- Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
- Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
- Perform additional responsibilities as assigned
EDUCATIONAL REQUIREMENT & QUALIFICATIONS:
- Have at least 3 years of leadership experience
- Experience in urgent care and occupational medicine preferred
- 1 year of marketing experience, in healthcare preferred
- Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
- High School diploma or equivalent
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