What are the responsibilities and job description for the Resource Counselor II position at University Health?
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Resource Counselor II101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriResponsibilities include the following: performs and records billing, insurance and collection activities for hospital patient accounts. Monitors and reconciles accounts with appropriate adjustments. Makes referrals to appropriate financial resources. Has thorough knowledge of the organization's Financial Assistance Program, Medicaid, Crime Victims Assistance and Social Security Disability programs to be able to assist patients in completing appropriate applications and to assist a Resource Counselor I. Requires independent judgment and critical thinking skills related to completing applications to third party payers. Assists with training and mentoring of new staff. Works on reports as needed. Displays a team attitude and helps co-workers with the decision-making process.
Required:
High school diploma or GED.
Six months customer service experience
Concise written and verbal communication skills.
Skills to interview patients and families for purpose of gathering and exchanging information with
other hospital staff members, physicians, third party payers and resource persons.
Advanced computer, keyboard, Outlook, Word and office communication skills required of Resource Counselor I.
Ability to perform basic math (add, subtract, multiply, divide).
Must independently recognize and evaluate situations for the level of urgency
Strong emotional intelligence and empathy
Must be detail oriented and accurate
Ability to multi-task and prioritize tasks
Preferred:
Knowledge of basic medical terminology preferred.
One year minimum experience as Resource Counselor I
At least one year experience as a Patient Accounts Representative and/or Patient Access at UH
or another similar organization and/or one year of accounting experience.
Basic Microsoft Excel knowledge
Bilingual
Truman Medical Centers is committed to being a leader in providing culturally inclusive health care services for patients in ways that are effective, fair, respectful, and culturally competent and in providing a culturally inclusive workplace for employees. We value and celebrate our differences, which include, but are not limited to, race, ethnicity, language, national origin, age, socioeconomic status, literacy, gender identity and expression, sexual orientation, mobility, abilities, and belief systems.