What are the responsibilities and job description for the Resource Counselor I position at University Health?
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Resource Counselor I101 Truman Medical CenterJob LocationUniversity Health Truman Medical CenterKansas City, MissouriAre you someone who loves helping others, solving puzzles, and making a difference every single day? We're looking for a friendly, detail-oriented Patient Access Representative to be the welcoming face (and voice!) for our hospital. You'll be the go-to person helping patients navigate the sometimes confusing world of health benefits, insurance, and financial assistance.
What You'll Do:
Chat with patients and their families to gather important info - like their demographics and financial details - so we can connect them to the right care and resources.
Be a financial detective! Help patients understand their health benefits and what their financial responsibilities might be.
Handle basic billing tasks and guide patients toward the best financial assistance programs like Medicaid, Social Security Disability, and more.
Answer phone calls from patients and families with kindness and clarity, making sure they feel heard and helped from the very first "hello."
Use your problem-solving superpowers to spot opportunities to improve how we assist patients, working across different systems to get them the help they need fast.
What You Bring to the Table:
A high school diploma or GED (your foundation for success).
At least 6 months of experience in customer service-if you've helped people before, you're off to a great start!
Solid communication skills-both written and spoken-that help you connect and explain things clearly.
Comfortable with basic computer stuff like email, Word, and navigating hospital systems.
A sharp eye for detail, strong math skills, and the ability to multitask without missing a beat.
A heart full of empathy and emotional intelligence to support patients during stressful times.
The ability to thrive in a busy, sometimes noisy environment and make quick, independent decisions.
Bonus Points If You Have:
A year or more in healthcare or state employment (especially Family Support).
Experience working in a hospital or doctor's office.
Previous roles as a Patient Accounts Representative or in Patient Access.
Some accounting experience to bring extra polish to your billing know-how.
Ready to be the friendly face that helps patients feel supported every step of the way? We'd love to meet you!
Truman Medical Centers is committed to being a leader in providing culturally inclusive health care services for patients in ways that are effective, fair, respectful, and culturally competent and in providing a culturally inclusive workplace for employees. We value and celebrate our differences, which include, but are not limited to, race, ethnicity, language, national origin, age, socioeconomic status, literacy, gender identity and expression, sexual orientation, mobility, abilities, and belief systems.