What are the responsibilities and job description for the Sr. Desktop Technician position at University Health KC?
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Sr. Desktop Technician
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
IS Technical Support
Position Type
Full time
Work Schedule
8:00AM - 4:30PM
Hours Per Week
40
Job Description
Make an Impact Where It Matters Most
Are you a tech-savvy problem solver who thrives in a fast-paced environment? Join our team as a Senior Desktop Technician and play a critical role in keeping our hospital’s technology running smoothly—so caregivers can focus on what matters most: patient care.
In this role, you’ll provide advanced technical support, tackle complex issues, and serve as a trusted resource for staff across the organization. If you enjoy helping others, solving challenging problems, and working with a wide range of technologies, we’d love to meet you.
What You’ll Do
Minimum Qualifications:
Please log into myWORKDAY to search for positions and apply.
Sr. Desktop Technician
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
IS Technical Support
Position Type
Full time
Work Schedule
8:00AM - 4:30PM
Hours Per Week
40
Job Description
Make an Impact Where It Matters Most
Are you a tech-savvy problem solver who thrives in a fast-paced environment? Join our team as a Senior Desktop Technician and play a critical role in keeping our hospital’s technology running smoothly—so caregivers can focus on what matters most: patient care.
In this role, you’ll provide advanced technical support, tackle complex issues, and serve as a trusted resource for staff across the organization. If you enjoy helping others, solving challenging problems, and working with a wide range of technologies, we’d love to meet you.
What You’ll Do
- Deliver high-level desktop support to end users—both remotely and in person
- Troubleshoot and resolve hardware, software, printer, and basic network issues
- Install, configure, and maintain PCs, applications, and peripheral devices
- Manage and resolve support tickets with a focus on timely follow-up and closure
- Provide training and guidance on commonly used software applications
- Support audio-visual and multimedia systems (e.g., Zoom, Teams, conference room tech)
- Assist with system deployments, upgrades, and third-party solutions
- Collaborate with vendors and internal teams to ensure seamless IT operations
- Contribute to process improvements, safety initiatives, and compliance standards
- Manage small to mid-level projects and help implement technical solutions
Minimum Qualifications:
- Associate degree in Computer Science, MIS, Industrial Technology, Business Management—or equivalent experience
- 3 years of hands-on experience in desktop support or IT help desk roles
- Strong knowledge of PC hardware, software, and operating systems
- Familiarity with network fundamentals (TCP/IP, connectivity troubleshooting)
- Excellent communication, problem-solving, and customer service skills
- Ability to work independently while also collaborating with a team
- Experience in a healthcare environment
- Industry certifications (e.g., CompTIA A or similar)
- Be part of a mission-driven organization supporting patient care
- Work in a collaborative, supportive IT environment
- Gain exposure to diverse technologies and enterprise systems
- Opportunities to grow your skills and advance your career