What are the responsibilities and job description for the Desktop Technician position at University Health KC?
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Desktop Technician
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
IS Technical Support
Position Type
Full time
Work Schedule
8:00AM - 5:00PM
Hours Per Week
40
Job Description
Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care.
In this role, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital’s technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning—this is the opportunity for you.
What You’ll Do
Minimum Qualifications:
Please log into myWORKDAY to search for positions and apply.
Desktop Technician
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
IS Technical Support
Position Type
Full time
Work Schedule
8:00AM - 5:00PM
Hours Per Week
40
Job Description
Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care.
In this role, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital’s technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning—this is the opportunity for you.
What You’ll Do
- Provide first- and second-level desktop support to staff across the organization (in-person and remote)
- Troubleshoot and resolve hardware, software, printer, and basic network issues
- Manage and resolve service tickets with a focus on timely follow-up and excellent customer service
- Install, configure, and maintain desktops, laptops, and related systems
- Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams)
- Educate and guide users on software applications and best practices
- Assist with system rollouts, upgrades, and technology deployments
- Partner with vendors and internal teams to resolve technical issues
- Ensure compliance with IT processes, security standards, and organizational policies
Minimum Qualifications:
- Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience)
- Working knowledge of desktop systems, applications, and basic networking (TCP/IP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work both independently and collaboratively in a team environment
- Experience supporting technology in a healthcare environment