If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

Job Location

We are seeking a detail-oriented and dependable Patient Accounts Representative II to join our team! If you are passionate about accuracy, problem-solving, and customer service in a healthcare setting, we want to hear from you. You’ll be responsible for managing billing and collections, ensuring accurate account resolution, and working with insurance payors and patients.

What You’ll Do:

✅ Billing & Collections: Manage daily billing for insurance claims and collections for outstanding payor accounts and self-pay encounters.

✅ Account Monitoring & Reconciliation: Reconcile assigned accounts using proper workflows and ensure accurate account resolution.

✅ Knowledge of Programs: Stay updated on third-party carriers, government payors, special programs, and the University Health Financial Assistance program.

✅ Compliance & Regulations: Meet regulatory compliance standards, federal regulations, and department protocols to ensure accuracy and adherence to industry standards.

✅ Electronic Systems & Customer Service: Use various electronic systems to track and manage accounts while providing excellent customer service.

✅ Problem Solving: Use critical thinking to resolve billing issues independently and efficiently.

Minimum Requirements:

✅ High School Diploma or equivalent.

✅ At least two years of experience in a professional or insurance billing environment.

✅ Experience with commercial insurance, Medicare, and Medicaid reimbursement.

✅ Working knowledge of reimbursement comment codes and payer provider manuals.

✅ Computer literacy and ability to use Excel, Word, Outlook, and a 10-key calculator.

✅ Extensive knowledge of third-party billing procedures with the ability to act as a subject matter expert in this area.

✅ Strong oral and written communication skills to effectively communicate with payors and patients.

Why You'll Love It Here:

✅ Competitive salary and benefits package.

✅ A supportive and collaborative team environment.

If you’re ready to take your billing and collections expertise to the next level, we encourage you to apply today! Join us in making a meaningful impact on our organization’s operations and patient care.