What are the responsibilities and job description for the Lead Patient Account Registrar position at St. Joseph Medical Center?
Overview
Shifts Available : Days
Employment Type : Full Time
Hours: 8-hour shifts – 8:00 AM - 4:30 PM, M-F
Location : St. Joseph Medical Center - Kansas City, MO.
We are seeking a Lead Patient Account Registrar , sometimes referred to as a n Admission Representative Lead. The Lead Account Registrar oversees the daily workflow of the admitting and registration team to make sure every patient is checked in accurately, quickly, and with a positive experience. The Lead Patient Account Registrar handle s complex registration issues, support front line staff, and step in to resolve problems related to insurance, authorizations, or patient accounts.
Responsibilities
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Shifts Available : Days
Employment Type : Full Time
Hours: 8-hour shifts – 8:00 AM - 4:30 PM, M-F
Location : St. Joseph Medical Center - Kansas City, MO.
We are seeking a Lead Patient Account Registrar , sometimes referred to as a n Admission Representative Lead. The Lead Account Registrar oversees the daily workflow of the admitting and registration team to make sure every patient is checked in accurately, quickly, and with a positive experience. The Lead Patient Account Registrar handle s complex registration issues, support front line staff, and step in to resolve problems related to insurance, authorizations, or patient accounts.
Responsibilities
- Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check in
- Enter and verify patient information, insurance details, and required documentation with accuracy
- Troubleshoot complex registration, insurance eligibility, and authorization issues
- Train new staff , help with scheduling, and maintain strong customer service standards
- Coordinate with clinical teams and billing to resolve account issues and support compliance and quality
- High School Diploma or equivalent required.
- Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
- Exceptional interpersonal & organizational skills.
- Demonstrated leadership and management abilities.
- Extremely high degree of attention to detail.
- Good written and verbal communication skills.
- Ability to prioritize.
- Good analytical & problem solving skills.
- Proficiency in Microsoft Word and Excel.
- Ability to effectively manage multiple demands and function well under pressure.
- Health, dental, and vision insurance options
- Paid vacation, sick time and holidays
- Bereavement leave, FMLA and other leave options
- Employer 401K options
- Tuition reimbursement options
- Life, disability, and other insurance options
- Many other amazing benefits
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf