What are the responsibilities and job description for the Front Desk Associate position at University City Housing Company?
Front Desk Associate (Third Shift)
Westbury Apartments | Center City Philadelphia
Schedule: Thursday-Monday, 12:00 AM - 8:00 AM
Location: Westbury Apartments, 15th & Spruce Street, Philadelphia, PA
Who We Are
University City Housing (UCH) is a Philadelphia-based firm that buys, renovates, maintains and manages real estate for long-term investment. With over 4,000 residential units and 250,000 square feet of commercial space in Philadelphia and the surrounding suburbs, University City Housing has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967.
We strive to showcase our pride in our management services, leasing excellence, and impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience with UCH.
Position Overview
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our team at Westbury Apartments in Center City Philadelphia. As the first point of contact for residents, tenants, and visitors, you will help create a positive experience while ensuring the smooth day-to-day operation of the front desk.
The ideal candidate possesses strong communication skills, remains calm under pressure, responds effectively in emergency situations, and is willing to assist with coverage shifts when needed.
Responsibilities
Westbury Apartments | Center City Philadelphia
Schedule: Thursday-Monday, 12:00 AM - 8:00 AM
Location: Westbury Apartments, 15th & Spruce Street, Philadelphia, PA
Who We Are
University City Housing (UCH) is a Philadelphia-based firm that buys, renovates, maintains and manages real estate for long-term investment. With over 4,000 residential units and 250,000 square feet of commercial space in Philadelphia and the surrounding suburbs, University City Housing has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967.
We strive to showcase our pride in our management services, leasing excellence, and impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience with UCH.
Position Overview
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our team at Westbury Apartments in Center City Philadelphia. As the first point of contact for residents, tenants, and visitors, you will help create a positive experience while ensuring the smooth day-to-day operation of the front desk.
The ideal candidate possesses strong communication skills, remains calm under pressure, responds effectively in emergency situations, and is willing to assist with coverage shifts when needed.
Responsibilities
- Greet residents, tenants, vendors, and guests in a warm and professional manner.
- Answer and direct phone calls and emails promptly.
- Maintain a clean, organized, and welcoming front desk area.
- Manage package deliveries and assist with resident service requests.
- Provide administrative support to property management as needed.
- Monitor building activity and respond appropriately to emergencies or security concerns.
- Deliver exceptional customer service while maintaining a professional presence.
- Availability to work Thurs-Mon from 12am-8am
- Excellent communication and customer service skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Basic computer proficiency.
- Previous front desk, concierge, hospitality, or customer service experience preferred.