Instructional Support Technician, School of Social Work IT

The University at Buffalo Graduate School of Social Work seeks an Instructional Support Technician to provide technical expertise in support of the school's instructional, research, and public service missions.

The incumbent serves as a member of the School of Social Work Information Technology team and applies specialized technical knowledge to analyze, configure, implement, and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications, mobile devices, endpoint security solutions, and related technology services.

Responsibilities Include

• Evaluating and resolving complex technical issues
• Analyzing user and operational requirements to determine appropriate technology solutions
• Configuring, deploying, testing, and maintaining computing equipment, software, and managed devices
• Administering endpoint security and device management solutions
• Implementing technology onboarding processes and system configurations
• Maintaining technical documentation and technology asset records
• Contributing technical expertise to technology projects and initiatives that support the operational objectives of the school
  
  

The successful candidate will demonstrate strong analytical and problem-solving abilities, effective communication skills, and the ability to manage multiple technical priorities in a dynamic environment. The position requires the ongoing application and development of knowledge related to computing platforms, enterprise applications, cybersecurity practices, artificial intelligence technologies, systems integration, and emerging technologies relevant to higher education.

Learn More

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.
  
  

The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability.