Driver/Dispatcher

DRIVER

Overview
We are seeking a reliable and responsible Van Driver to join our team. The ideal candidate will be tasked with transporting passengers safely and efficiently, ensuring a high level of customer service throughout the journey. This role requires excellent driving skills, a commitment to safety, and the ability to communicate effectively with passengers.

Duties

• Safely operate a van or shuttle vehicle to transport passengers to designated locations.
• Adhere to all traffic laws and regulations while ensuring passenger safety.
• Assist passengers with boarding and disembarking, including those with mobility challenges.
• Maintain a clean and well-functioning vehicle by performing routine inspections and reporting any maintenance issues.
• Communicate effectively with passengers regarding routes, schedules, and any changes.
• Provide exceptional customer service by addressing passenger inquiries and concerns in a professional manner.
• Assist passengers with boarding and disembarking from vehicle, particularly those with mobility challenges.
• Collaborate with dispatchers to receive instructions for routes and schedules.
• Keep accurate records of trips, including passenger counts, mileage and any incidents that may occur during transport.

Skills

• Previous experience as a Van Driver or in similar roles such as School Bus Driving, Limousine services, Delivery Driving, or Shuttle Driving is a plus.
• Strong commercial driving skills with a valid driver’s license.
• Excellent communication skills to interact positively with passengers and team members.
• Customer service-oriented mindset to ensure a pleasant travel experience for all passengers.
• Knowledge of paratransit services is a plus, especially for candidates familiar with assisting individuals with disabilities.
• Ability to navigate efficiently using maps or GPS systems.

Join our team as a Van Driver and contribute to providing safe and reliable transportation services while delivering outstanding customer experiences!

Drivers will be allowed to go home with company van after work. Driver must reside in the following areas – Wilmington, Bear, Newcastle, Newark and Middletown The driver must have a safe and suitable spot to park the company’s vehicle.

Job Type: Full – time

Pay: $16.00 - $17:50depending on experience

Expected hours: 30 to 40 hrs. per week

Schedule: Day Shift, Mondays to Fridays Weekends and after hours and optional.

DISPATCHER

Overview
We are seeking a dedicated and organized Dispatcher to join our team. The ideal candidate will be responsible for coordinating and managing the flow of information between clients and service personnel, ensuring timely and efficient service delivery. This role requires excellent communication skills, strong organizational abilities, and a commitment to customer support.

Responsibilities

• Manage incoming calls and respond to client inquiries with professionalism and courtesy.
• Coordinate schedules and dispatch personnel effectively to meet service demands.
• Maintain accurate records of all communications, service requests, and dispatch activities through data entry.
• Proofread documentation for accuracy and clarity before distribution.
• Assist in calendar management scheduling appointments and meetings.
• Provide exceptional customer support by addressing concerns and resolving issues promptly.
• Utilize phone etiquette to maintain a positive relationship with clients and team members.

Qualifications

• Proficient in using computer programs such as Microsoft word and excel worksheet.
• Proven experience in a dispatcher role or similar position is preferred.
• Strong phone etiquette skills to communicate effectively with clients and team members.
• Proficient in data entry with attention to detail for maintaining accurate records.
• Bilingual abilities are a plus, enhancing communication with diverse clientele.
• Excellent organizational skills to manage multiple tasks efficiently.
• Experience as a medical receptionist or personal assistant is advantageous.
• Ability to work collaboratively in a fast-paced environment while maintaining professionalism.

If you are passionate about providing exceptional service and thrive in a dynamic environment, we encourage you to apply for the Dispatcher position.

Job Type: Full – time

Pay: $16:00 - $17:00depending on experience

Expected hours: 30 to 50 hrs. per week

Working Hours: 9:00 am to 4:00 pm

Schedule: Day Shift, Mondays to Fridays

Job Type: Full-time

Pay: $15.50 - $18.00 per hour

Work Location: Hybrid remote in Smyrna, DE 19977

Salary : $16 - $18