What are the responsibilities and job description for the Dispatcher position at Chiquita?
POSITION OVERVIEW: The Dispatcher will be responsible for the dispatch of fruit orders to Chiquita customers through the slotting of appointments and the planning and assigning the fruit following FIFO principle. As a result, the Dispatcher will ensure the accuracy of the fruit inventory.
JOB RESPONSIBILITIES:
JOB RESPONSIBILITIES:
- Timely assign appointment slots in the Company’s system for fruit orders, liner Southbound trans-loads and liner Northbound pick-ups.
- Assign the fruit to the orders at least 24 hours in advance following FIFO principle and restrictions based on specific customers.
- Check in and out the drivers picking up “live loads” at the warehouse.
- Guide the operational team on priority SKU needed to be discharged from the vessel, to allow the planning of the vessel operation with the goal to fulfill all the fruit orders in a timely manner.
- Daily reconcile the orders shipped vs requested to ensure the re-assignment of the fruit if not picked up within 2 days or cancelled by the customer.
- Coordinate with Customer Service and Accounting the timely return to the inventory of fruit rejected by customers to guarantee inventory accuracy and seek the re-utilization of the fruit for another customer, following Quality and Sales directions.
- Through the correct assignment and follow up of the fruit inventory, minimize the loss of fruit.
- Allocate the temperature recorders to the customer’s orders based on the temperature recorder directed by Sales.
- Ensure the temperature setting instructions are properly printed on the documentation and understood by the carriers and/or operations.
- Support the Port Operation Superintendent on placing containers on hold per USDA/CBP and releasing the holds accordingly.
- Participate in the monthly physical fruit inventory and provide all supports needed for the inventory reconciliation report.
- File all the documentation associated with each fruit order dispatched (check-in sheets, pick slips, loading sheets when necessary, BL, ELR, etc).
- Support management on any report or additional request needed.
- 1-2 years of customer service and/or container or trucking dispatch experience
- High School Diploma. In progress or completed Bachelor Degree preferred.
- Strong work ethic, goal driven, self-motivated, teamwork player and customer service oriented
- Strong appreciation for continued learning.
- Able to multitask and work in a fast-paced environment.
- Adaptable, proactive and committed.
- Strong organization, planning, and time management skills.
- Ability to work under pressure; maintain problem-solving attitude.
- Proficiency with computer systems and applications.
- Proven ability to take direction from multiple sources.
- Must be flexible with work schedule and available to work overtime, on weekends and holidays.
- Bilingual (English, Spanish) is a plus.
- Most work is performed in a temperature controlled office environment.
- Incumbent may sit for long periods of time at a desk or computer terminal.
- Incumbent will use calculators, keyboards, telephones, and other office equipment during normal workday.
- The incumbent will be exposed to an environment with heavy equipment traffic for the coordination with other team members and/or validation of inventory.