Leasing Administrator

Universal Property Management is searching for an enthusiastic and talented Leasing Agent to join our Portfolio Management division! We offer a fun, positive and collaborative work environment focused on diligence and excellent customer service!

Our ideal candidate is highly organized, forward-thinking, team-focused, and committed to delivering an exceptional level of customer service. They are proactive, detail-oriented, perform calmly under pressure, and have excellent verbal and written communication skills. The ability to establish priorities and meet deadlines with limited oversight is a must! This position allows for extensive learning and advancement opportunities! This role provides opportunities for substantial learning and career growth!

Desired Skills & Attributes

Required:

• 5 years prior administrative, customer service or leasing experience
• Ability to multi-task with strong time management and organizational skills
• Basic understanding of the real estate industry, including laws, policies, and best practices
• Typing speed of 40-60 words per minute
• Detail-oriented with accurate data entry skills
• Knowledge of Google Workspace Tools and Microsoft Office suite
• Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts
• Excellent negotiation and problem-solving skills
• Extraordinary people and communication skills
• Strong work ethic and commitment to teamwork
• Ability to self-manage
• High School diploma, GED, or suitable alternative required
• Valid driver’s license and own reliable and insured transport

Preferred:

• Experience with AppFolio or willingness to learn an Online Management Platform
• Experience with RingCentral or willingness to learn

Essential Duties & Responsibilities

• Processing and screening applications, tracking the status of multiple applications, and communicating with prospective tenants
• Scheduling showings
• Pursuing prospective tenant leads via Appfolio
• Market units for rent (generating photography, ad copy, and social media content)
• Perform background and credit checks, and determine eligibility for leasing
• Preparing leasing documents for potential renters using property standards and regulations
• Collect security deposits and application fees
• Document condition of properties prior to move in and after move out
• Track all lease renewals
• Discover, engage, and follow-up with prospective tenants
• Provide back up coverage for showings of available rentals to prospective tenants
• Research, update, and maintain UPM terms and policies to meet the requirements of the corresponding state, city, and property
• Ensure legal compliance with all fair housing laws and regulations throughout leasing process
• Build, improve upon, and implement new systems for increased productivity and efficiency
• Enjoy meeting the demands of the day and approach challenges with curiosity and a solution-based attitude

**Compensation commensurate with qualifications/experience**

Job Type: Full-time

Salary: From $38,000.00- $49,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Disability Insurance
• Life Insurance
• Paid time off

Schedule:

Monday to Friday (9:00 am - 5:00 pm)

Work Location

In person (Portsmouth office with showings in Rockingham, Strafford & York counties)

Job Description

Universal Property Management (UPM) is seeking a highly motivated and skilled Leasing Agent to join our dynamic Portfolio Management team. The ideal candidate possesses exceptional organizational and time management skills, a proactive and forward-thinking approach, and a strong commitment to teamwork and customer service. The Leasing Agent will play a pivotal role in maintaining high occupancy rates and ensuring a positive experience for our residents.

Key Responsibilities

• Tenant Acquisition and Leasing:
• Conduct thorough applicant screenings, including background and credit checks, to determine eligibility.
• Schedule and conduct property showings, highlighting key features and amenities.
• Prepare and execute lease agreements, ensuring compliance with all applicable laws and regulations.
• Collect security deposits, application fees, and other required payments.
• Document property condition before and after tenant occupancy.
• Marketing and Lead Generation:
• Develop and implement effective marketing strategies to attract prospective tenants.
• Create compelling property listings, including high-quality photographs and engaging descriptions.
• Utilize social media and other online platforms to promote available units.
• Actively pursue and follow up on leads generated through AppFolio and other sources.
• Customer Service and Resident Relations:
• Provide exceptional customer service to prospective and current residents.
• Promptly respond to inquiries and address any concerns or maintenance requests.
• Maintain open and professional communication with residents throughout the leasing process and tenancy.
• Foster a positive and welcoming community environment.
• Administrative and Compliance:
• Maintain accurate and up-to-date records of all leasing activities and tenant information.
• Track lease renewals and proactively engage with residents to ensure timely lease execution.
• Stay informed of industry best practices, fair housing laws, and local regulations.
• Research and update UPM policies and procedures to ensure compliance with all applicable requirements.
• Team Collaboration and Support:
• Collaborate effectively with other team members to achieve shared goals.
• Provide back-up coverage for property showings and other leasing activities as needed.
• Contribute to a positive and supportive team environment.

Qualifications

• Required:
• 5 years of experience in administrative, customer service, or leasing roles.
• Proven ability to multitask, prioritize, and manage time effectively.
• Solid understanding of real estate fundamentals, including legal and regulatory compliance.
• Proficiency in Google Workspace, Microsoft Office, and typing (50-60 WPM).
• Strong attention to detail and data entry accuracy.
• Excellent interpersonal, communication, negotiation, and problem-solving skills.
• High level of professionalism, integrity, and ethical conduct.
• Ability to work independently and as part of a team.
• High School diploma or equivalent; valid driver's license and reliable transportation.
• Preferred:
• Experience with AppFolio or other property management software.
• Familiarity with RingCentral or similar communication platforms.

Compensation and Benefits

• Competitive salary commensurate with experience ($38,000 - $46,000 annually).
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) matching, disability and life insurance, paid time off.

Schedule and Work Location

• Full-time position, Monday-Friday (9:00 AM - 5:00 PM).
• Based in the Portsmouth office, with travel to properties in Rockingham, Strafford, and York counties.

Additional Information

UPM is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value innovation, initiative, and a passion for providing exceptional service. If you are a highly motivated and skilled Leasing Agent who thrives in a fast-paced and collaborative environment, we encourage you to apply today!

Job Types: Full-time, Part-time

Pay: $38,000.00 - $49,000.00 per year

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Admin: 3 years (Preferred)

Ability to Commute:

• Portsmouth, NH 03801 (Required)

Work Location: In person

Salary : $38,000 - $49,000