International Sales Operations Specialist

Job Title: International Sales Operations Specialist
FLSA Status: Exempt
Position Type: Full-Time
Location: Hybrid, NJ 4 Days On-site / 1 Day WFH
Reports To: VP, International Operations, International Sales

COMPANY OVERVIEW:
At Universal Nutrition, our people are the heart of everything we do. From groundbreaking research to innovative product development, marketing, sales, operations, and distribution. We are a team driven by a shared mission. We harness science, technology, and human ingenuity to fuel both body and mind, empowering people to pursue their passions every day. We started as a family business, and no matter how much we grow, that entrepreneurial spirit remains. Some of us have been here for decades and some have just started, but everyone belongs. Open communication and mutual respect define us. At Universal Nutrition, we are driven to push boundaries as a team and make a lasting difference.

JOB OVERVIEW:
We are seeking a highly motivated International Operations Coordinator. This role is a full time, exempt position that is reporting into the VP, International Operations, International Sales. This role is responsible for the service of our global customers and distributors or brokers by ensuring the flow of orders/finished goods from start to finish, including executing all documentation as needed per country of receipt based on requirements for customs clearance. This role collaborates with finance, operations, logistics, customer service, manufacturing and the international sales team. This role is key in integrating regulations into the sales process and partnering with marketing and international regulations for product registry. This individual thrives in small teams where everyone is a significant contributor to the success of the department.

RESPONSIBILITIES:

• Generate & create the detailed documentation needed for orders, depending upon the country of receipt.
• Generate & create detailed documentation for customs or regulatory regulations for any country of receipt for new product launches and updates to existing products, for example, formula changes.
• Coordinate with R&D, Quality, and Regulatory for formulation specifics, ingredient percentages and amounts,

and nutritional label information as needed for international regulatory submitting, reporting, and approvals.

• Generate & analyze sales reporting to identify trends, areas of opportunity and growth, order frequency, gaps or risks, and inventory levels of international customers, distributors, and brokers.
• Analyze product performance at customer level
• Maintain and track inventory amounts and fulfillment of orders.
• Manage timely Import/export Permit applications and identify opportunities for process improvements and cost savings.
• Coordinate & execute monthly report on individual customer year over year trends to enable increased efficiency in sales reporting.
• Provide sales order trends by country or region, including information on inventory levels and manufacturing output and needs.
• Utilizes business intelligence platforms and tools to analyze customer data, build detailed customer profiles
• Reviews sales forecast reports for accuracy in meeting required guidelines and ensures data integrity
• Optimizes sales processes with automation, new technologies and improve methodologies that will optimize sales activities
• Develop and implement cross-channel sales processes, tools, and systems that enable sales and partnerships teams to operate efficiently and effectively
• Identify opportunities for process improvement and implement changes that increase efficiency and effectiveness
• Continuously monitor international sales order lifecycle to identify process gaps and make swift, beneficial decisions.

REQUIREMENTS:

• High School Diploma required, Bachelor’s Degree preferred, Business Administration preferred
• Excellent organizational, coordination capabilities, and the ability to manage multiple projects simultaneously to ensure time-sensitive requirements are met
• Proven ability to work autonomously as a self-starter, motivated with a bias for action
• Strong track record of adapting quickly to changes in priorities and business needs
• Skilled at identifying process enhancements and cost-saving opportunities
• Agile and adaptable in daily priorities and adjust expected outputs based upon customer and distributor needs
• Detail-oriented with strong attention to accuracy
• Proficient in Microsoft Office Suite, excel experience at expert level is strongly preferred
• Strong people-oriented and communication skills to build relationships and effectively communicate with customers
• Ability to adapt to changing regulations and requirements
• Ability to generate creative solutions and problem-solve
• Proven track record of being an analytical and critical thinker, with the ability to challenge existing processes

SCHEDULE OPTIONS:

• Hybrid Work Schedule with 4 days on-site/1 day remote

OFFERINGS:

• For individuals that meet the requirements of this role, dependent upon skillset and merit, the salary range for this role is $70,000 - $85,000 USD
• This role is not eligible for any short-term incentive type bonuses
• Medical, Dental, & Vision Insurance offered, and cost shared between employer and employee
• 401K Safe Harbor Match
• Employer sponsored Life, Basic AD&D, Short-Term Disability and Long-Term Disability Insurance, additional buy-up insurances available
• Paid time off at competitive rates to the market, paid SICK leave
• Employee Resource Center & Telehealth medical offerings