Coordinator, Digital Rights Administration

The Digital Rights Administration Coordinator supports daily operational workflows across Meta, TikTok, and other UGC platforms. This role ensures accurate rights management, timely processing of claims, and consistent support for UMG territories and labels. You’ll help maintain system accuracy, troubleshoot issues, and contribute to special projects that strengthen UMG’s UGC rights infrastructure.

Daily UGC Operations & Support

• Action daily requests related to Meta, TikTok, and additional UGC platforms.
• Highlight to the manager any requests that fall outside UMG guidelines.
• Report unexpected outcomes or system behaviors in internal or partner platforms.
• Track and clear profiles for approved postings and livestreams.
• Handle exception requests as directed by the manager.
• Rights Management & Claims Processing
• Assist with special projects involving Meta Rights Manager, TikTok Media Match, and UMG’s internal UGC rights system.
• Support queue management, process claim disputes, and submit manual claims across partner platforms.
• Help identify examples of specific issues within partner rights management systems.
• Systems, Organization & Troubleshooting
• Maintain organized records of requests, claims, and platform activity.
• Follow detailed instructions and workflows to ensure accuracy and compliance.
• Utilize critical thinking to identify patterns, outliers, or potential issues and escalate appropriately.
• Develop a working understanding of UMG’s UGC rights system to support label needs and operational requests.

 
Bring Your VIBE:

• Highly organized with strong attention to detail.
• Ability to follow specific instructions and established guidelines.
• Reliable and consistent in meeting deadlines.
• Advanced Excel abilities; proficiency in Word, PowerPoint, Google Sheets, and Outlook.
• Strong critical thinking and problem‑solving skills.
• Forward‑thinking, ambitious, and comfortable in a fast‑paced environment.
• Able to prioritize, multitask, and manage a high volume of email.
• Works well independently and collaboratively.
• Inquisitive, eager to learn, and proactive in identifying issues.
• Keen ability to notice patterns or anomalies and report them.
• Social media savvy across TikTok, Instagram, Facebook, YouTube, and similar platforms.
• Passion for music and technology.

Desired Experience

• Experience with TikTok Media Match, Meta Rights Manager, and/or YouTube CMS.
• Understanding of music copyrights and digital rights management.
• Excellent communication and customer service skills.
• Ability to learn and manage large catalogues of artists and repertoire.