Route Supervisor

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Through experienced leadership, advanced technology, and operational excellence, we deliver customized transportation and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Ankeny, Iowa, supporting John Deere operations. Our team plays a critical role in coordinating daily transportation activities, managing driver communication, supporting material flow, and ensuring the seamless movement of freight throughout John Deere's supply chain network.

Shift Available

• 2nd Shift: Monday-Friday, 2:00 PM - 11:00 PM

Responsibilities

• Coordinate daily routes, assign drivers, and monitor freight movement to ensure on-time delivery and customer satisfaction.
• Serve as the primary point of contact for drivers, John Deere representatives, and internal operational teams.
• Track inbound and outbound shipments and provide real-time updates on load status, delays, and service exceptions.
• Manage driver schedules and equipment utilization to maximize productivity and operational efficiency.
• Monitor transportation performance metrics and ensure customer service expectations and KPIs are consistently achieved.
• Investigate and resolve transportation issues, including delays, breakdowns, scheduling conflicts, and service disruptions.
• Maintain accurate records, manifests, transportation logs, and operational documentation.
• Ensure compliance with company policies, DOT regulations, and safety standards.
• Coach and support drivers while addressing performance, attendance, and operational concerns when necessary.
• Collaborate with transportation, warehouse, and customer teams to maintain smooth freight flow and operational execution.
• Identify opportunities for process improvement and implement solutions that enhance service, efficiency, and cost performance.
• Support daily operational planning and contribute to the overall success of the John Deere account.

Qualifications

• 0-3 years of experience in transportation, dispatch, logistics, manufacturing, warehousing, or distribution.
• Previous dispatch, transportation coordination, or fleet management experience is preferred.
• Bachelor's degree preferred but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving and decision-making abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and perform in a fast-paced environment.
• Leadership mindset with the ability to coach, support, and develop team members.
• Proficiency with Microsoft Excel and transportation management systems (TMS) is preferred.
• Experience working with operational metrics, KPIs, and reporting is a plus.