What are the responsibilities and job description for the Customer Service Representative (Stone & Granite Industry) position at Universal Granite And Marble Of Missouri Inc?
About Company:
Founded in 1999, UGM Surfaces is one of the most successful natural stone and engineered surface suppliers in the United States. UGM currently boasts over 600,000 square feet of stone gallery and showroom space, with locations in Chicago IL, Detroit MI, Cleveland OH, Milwaukee WI, St. Louis MO, Omaha NE, and Minneapolis MN. UGM specializes in providing the highest quality and largest selection of stone products to meet the needs of builders, contractors, fabricators, retailers, architects, interior designers, and tile distributors from around the United States.
About the Role:
We are seeking a highly motivated and skilled Customer Service Representative to join our team in Milwaukee, MIL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main goal will be to ensure customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner. You will be working in a fast-paced environment, where you will be required to handle customer accounts, process orders, and respond to customer inquiries via telephone and email. Your positive attitude and problem resolution skills will be essential in this role.
Minimum Qualifications:
- Excellent verbal and written communication skills
- Strong problem resolution skills
- Ability to work in a fast-paced environment
- Experience in telephone customer service
- Ability to handle customer inquiries and process orders
Preferred Qualifications:
- Experience in the Stone & Granite industry
- Bilingual in English and Spanish
Responsibilities:
- Responding to customer inquiries via telephone and email
- Processing customer orders and managing customer accounts
- Resolving customer issues in a timely and efficient manner
- Maintaining a positive attitude and providing exceptional customer service
- Working in a fast-paced environment and meeting performance targets
Skills:
As a Customer Service Representative, you will be utilizing your excellent verbal and written communication skills to respond to customer inquiries via telephone and email. Your problem resolution skills will be essential in resolving customer issues in a timely and efficient manner. You will be working in a fast-paced environment, where you will be required to handle customer accounts, process orders, and respond to customer inquiries. Your positive attitude and ability to maintain a professional demeanor will be crucial in providing exceptional customer service. Bilingual skills in English and Spanish are preferred, as it will enable you to communicate effectively with a wider range of customers.