What are the responsibilities and job description for the Customer Service Associate position at Universal Balancing (now part of Burke Porter, an Ascential Technologies Company)?
Job Details
Description
Responsibilities:
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Description
Responsibilities:
- Use the BAAN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
- Provide formal quotations on parts, service, training, and preventative maintenance inspections
- Initiate billing for upgrades, parts and service calls
- Generate spare parts lists, requisitions parts, tracks progress, expedites missing items
- Support field service personnel on job site and generates service trip summaries for use in assuring accurate invoices and closing out orders quickly
- Coordinate expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects
- Evaluate the validity of warranty claims and develops and carries out cost-effective solutions
- Coordinate parts being returned to BEP, and for ensuring these parts are returned to our suppliers in a timely fashion
- Generate monthly report identifying high failure rate items to be used as feedback to Purchasing and/or Engineering to drive root cause analysis and resolution
- Maintain sign-out system and Inventory for department tools and equipment used by Field Service Engineers and Engineers
- Prepare parts and rework kits prior to shipment
- Bachelor‘s degree in business or engineering is preferred
- Should have at least two years of customer service experience
- Must have strong knowledge of Microsoft applications, especially Word and Excel
- Good communication skills: written, verbal and listening, good interpersonal skills
- Ability to work effectively under pressure
- Dependable self-starter, exhibits leadership skills
- Detail-oriented and organized
- Good problem-solving skills
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
