IT Support Specialist

Universal Avionics has been a pioneer in avionics technology for over 40 years. We are a leading manufacturer of innovative solutions that enhance aviation safety, reliability, and operational efficiency. Our portfolio includes Head-Down Displays (HDD), Head-Up Displays (HUD), Head Wearable Displays (HWD), and Combined Vision Systems (CVS), featuring Enhanced Vision System (EVS) and Synthetic Vision System (SVS) technologies. We deliver both retrofit and forward-fit solutions across a wide range of aircraft types, serving commercial airlines, cargo operators, business aviation, and special missions worldwide.

Summary:

UASC is looking for an IT Support Specialist to deliver customer-focused support to our employees. This position provides day-to-day technical support and training for PC’s, networking infrastructure, server systems, networked copiers and printers, smartphones, VOIP handsets, and iOS tablets. This position recommends hardware and software solutions, including new acquisitions and upgrades. This position may participate in design and development of information technology and infrastructure projects.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Provides timely technical support for end-user requests via hands-on service, telephone, and email for users at local division location and remote offices.
• Resolves end-user requests by creating, tracking, escalating, documenting issues, and closing work requests in the work order tracking system.
• Escalates issues to internal IT staff or external vendor support as required.
• Configures, deploys, and supports desktop and laptop PCs, applications, and printers. Creates and manages system images.
• Performs diagnostics with users to collect information about problems and to determine the source of errors. Isolates performance and usability issues to determine the cause of hardware or software malfunctions.
• Coordinates preventative maintenance and vendor services as necessary.
• Participates in creation and maintenance of IT standards and procedures.
• Maintains accuracy of help desk database.
• Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
• Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
• Assists with server and network administration by responding to issues that may require application or database shutdown/startup, equipment reboot, or restarting of server services.
• Tests and deploys new software and procedures, installation, conversion, and upgrade activities.
• Provides end-user training assistance for standard hardware and software systems.
• Performs administration of user accounts, printers, and client devices on server domains.
• Resolves remote access issues, printing issues, and networks connectivity issues.

What We Offer:

• Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
• Medical insurance (multiple plan options, including low-deductible PPO)
• Preventive care covered at 100%
• Affordable copays for doctor visits, urgent care, and prescriptions
• Teladoc virtual care access
• Vision coverage through VSP (includes exams, frames, and lenses)
• Dental insurance (covers preventive, basic, and major services)
• 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
• 9/80 work schedule option – every other Friday off
• Vacation, sick time, and 14 paid holidays (including a week in December)
• Tuition reimbursement
• Gym reimbursement
• Wellness programs: One Pass Select (discounted access to gyms, fitness apps, and more)
• Travel assistance and employee discounts
• Employee Assistance Program (EAP) and emotional wellness support: Up to 3 free counseling visits per issue/year through Reliance Matrix
• Up to 6 free counseling sessions per issue/year through Health Advocate
• Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
• And more!

Why You’ll Love Working Here:

• Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
• Our team is driven by purpose, innovation, and a shared passion for aviation safety.
• Here's what makes our work environment thrive:
• A collaborative, supportive team of skilled professionals and mentors
• Groundbreaking projects that shape the future of avionics technology
• A company culture that promotes innovation, career growth, and continuous learning
• Meaningful work that impacts air travel safety around the world
• A strong work-life balance, including a 9/80 schedule option

To learn more about Universal Avionics, visit: www.UniversalAvionics.com

Universal Avionics’ products and technology are subject to U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). As part of our compliance process, we inquire about work authorization and citizenship status to ensure alignment with these regulations.