Customer Training Manager

Universal Avionics has been a pioneer in avionics technology for over 40 years. We are a leading manufacturer of innovative solutions that enhance aviation safety, reliability, and operational efficiency. Our portfolio includes Head-Down Displays (HDD), Head-Up Displays (HUD), Head Wearable Displays (HWD), and Combined Vision Systems (CVS), featuring Enhanced Vision System (EVS) and Synthetic Vision System (SVS) technologies. We deliver both retrofit and forward-fit solutions across a wide range of aircraft types, serving commercial airlines, cargo operators, business aviation, and special missions worldwide.

Summary

The UA Training Department develops and delivers customer operational and technical training solutions, including in person and online elements of new customer onboarding, technical integration, installation training, and pilot training. The Technical Publications department develops and delivers technical publications for the company’s advanced avionics systems. In this role, the manager is responsible for managing the day-to-day activities of the Customer and Technical Training & Technical Publications department and processes. Responsibilities will include writing and editing technical publications by working with company personnel, including engineers and subject matter experts, to ensure the technical accuracy of all publications, and provide timely and cost effective solutions to the unique training requirements of UA customers and dealers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead in all facets of Customer Training and Technical Publications at Universal Avionics, including selection, hiring, administration, goal setting, performance management, employee development, succession planning, and training of department staff.
• Manage all decisions directly affecting Customer Training and Technical Publications operations, policy, and procedure.
• Establish measurable goals for the Customer Training and Training Department that support UA corporate goals. Track and report on performance against those goals. Participate in the development of a long-term strategy.
• Determine needs for outsourcing publication development and printing and evaluate and select vendors where appropriate.
• Maintain awareness of trends and events in the aviation industry that may impact Technical Publications.
• Continuously review and ensure implementation of improvements for Technical Publications products and processes.
• Write, edit, and review various technical publications using company templates and tools.
• Use illustration software to support the development of technical publications.
• Use company-selected lifecycle management software programs to locate the information needed to write and edit technical publications.
• Support the technical writing process by working with company personnel, including engineers and subject matter experts, to obtain information needed to write and edit technical publications.
• Coordinate and perform on-equipment evaluations, including testing, operating, disassembling, and assembling Line Replaceable Units (LRUs) and avionics systems to validate technical publications.
• Learn about and use the company Business Management System (BMS) to apply company and department processes effectively.
• Demonstrate an understanding of industry terminology.
• Translate customer, dealer, equipment, and regulatory requirements into cohesive training plans.
• Support a long-term UA customer training strategy that integrates classroom and on-line elements from the initial onboarding of a new customer through technical installation and product operation and support.
• Review current training revenue plan and propose revised plan to develop Training as a profit center. Manage Profit and Loss for the Training department.
• Work with the Marketing organization to develop and implement a Marketing Plan for UASC Training.
• Integrate testing into training programs, particularly on-line programs, where applicable
• Ensure ongoing review/improvement of existing training programs, develop new programs as required.
• Develop backup trainers and succession plan for the group.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Experience in the integration, installation, and operation of UA products.
• Gathers and analyzes information skillfully, works well in group problem solving situations.
• Demonstrated ability to multi-task and set priorities within tight timelines and high expectations.
• Assesses own strength and weaknesses, strives to continuously build knowledge and skill, shares expertise with others. Applies feedback to improve performance, monitors own work to ensure quality.
• Demonstrated ability to communicate technical information effectively in both written and verbal settings, editing for correct spelling and grammar.
• Adapts to changes in the work environment, prioritizes and plans work activities, uses time effectively manages competing demands.
• Supports and explains reasoning for decisions, including appropriate people in decision-making process.
• Ability to lead by example and demonstrate the organization’s leadership attribute expectations.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Follows and enforces policies and procedures.
• Reacts well under pressure, follows through on commitments.

What We Offer:

• Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
• Medical insurance (multiple plan options, including low-deductible PPO)
• Preventive care covered at 100%
• Affordable copays for doctor visits, urgent care, and prescriptions
• Teladoc virtual care access
• Vision coverage through VSP (includes exams, frames, and lenses)
• Dental insurance (covers preventive, basic, and major services)
• 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
• 9/80 work schedule option – every other Friday off
• Vacation, sick time, and 14 paid holidays (including a week in December)
• Tuition reimbursement
• Gym reimbursement
• Wellness programs: One Pass Select (discounted access to gyms, fitness apps, and more)
• Travel assistance and employee discounts
• Employee Assistance Program (EAP) and emotional wellness support: Up to 3 free counseling visits per issue/year through Reliance Matrix
• Up to 6 free counseling sessions per issue/year through Health Advocate
• Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
• And more!

Why You’ll Love Working Here:

• Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
• Our team is driven by purpose, innovation, and a shared passion for aviation safety.
• Here's what makes our work environment thrive:
• A collaborative, supportive team of skilled professionals and mentors
• Groundbreaking projects that shape the future of avionics technology
• A company culture that promotes innovation, career growth, and continuous learning
• Meaningful work that impacts air travel safety around the world
• A strong work-life balance, including a 9/80 schedule option

To learn more about Universal Avionics, visit: www.UniversalAvionics.com

Universal Avionics’ products and technology are subject to U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). As part of our compliance process, we inquire about work authorization and citizenship status to ensure alignment with these regulations.