Icertis CLM System Administrator

Job Title: Icertis CLM System Administrator

Location: Columbus, OH (On-site)

Experience: ~4 Years (Icertis CLM Functional / Admin Experience) overall ~10 years as functional consultant on any enterprise SaaS platform.

About the Role:

We are seeking a skilled Icertis Contract Lifecycle Management (CLM) System Administrator to support, maintain, and enhance our Icertis Contract Intelligence (ICI) platform. This role is central to ensuring smooth operations, high-quality user experience, process optimization, and continuous improvements across our contract management ecosystem.

Desired candidate should have hands-on Icertis experience and should be able to drive user adoption, operational excellence, and platform enhancements.

Key Responsibilities:

Platform Administration & Configuration

· Administer and configure Icertis CLM, including templates, clauses, metadata, workflows, routing rules, obligation tracking, and AI features.

· Convert business requirements into functional and configuration updates.

· Maintain system architecture, data models, and configuration governance.

· Manage system upgrades (e.g., bi-annual ICI releases) ensuring minimal disruption.

· Drive bug fix testing, coordinate with QA and Icertis support teams, and ensure issue closure.

· Own the lifecycle of change requests and manage release planning.

· Conduct functional and regression testing for new features and enhancements.

End‑User Training & Adoption

· Conduct onboarding sessions for new users, ensuring smooth ramp-up.

· Deliver periodic refresher training for existing users.

· Create and maintain training materials, SOPs, and help guides.

· Act as the first-line support for functional queries and user challenges.

Cross‑Functional Collaboration

· Engage with Legal, Procurement, Sales, Finance, and IT teams to understand business needs.

· Participate in discovery discussions and process walkthroughs.

· Support operating model and governance design for CLM usage.

· Facilitate cross-team collaboration for enhancements and system improvements.

Continuous Improvement & Optimization

· Identify opportunities to improve workflows, approval processes, and user experience.

· Analyze system adoption, performance, and usage patterns to propose improvements.

· Review and develop new functionalities, enhancements, and automation opportunities.

Data, Integrations & Quality

· Support data migration requirements and ensure data integrity.

· Manage integrations with ERP, CRM, and procurement systems.

· Perform periodic audits of data quality, metadata completeness, and user access.

Qualifications:

· ~5 years of hands-on experience with Icertis Contract Intelligence (ICI).

· Strong understanding of CLM processes and system configuration.

· Experience with workflows, templates, metadata, and platform administration.

· Ability to coordinate with Icertis support for fixes and enhancements.

· Strong communication skills and ability to conduct user training.