What are the responsibilities and job description for the Icertis CLM System Administrator position at Ampstek?
Role: Icertis CLM System Administrator
Location : Marysville, Ohio OR Los Angeles, CA
Experience: ~4 Years (Icertis CLM Functional / Admin Experience) overall ~10 years as functional consultant on any enterprise SaaS platform.
About the Role
We are seeking a skilled Icertis Contract Lifecycle Management (CLM) System Administrator to support, maintain, and enhance our Icertis Contract Intelligence (ICI) platform. This role is central to ensuring smooth operations, high-quality user experience, process optimization, and continuous improvements across our contract management ecosystem.
Desired candidate should have hands-on Icertis experience and should be able to drive user adoption, operational excellence, and platform enhancements.
Key Responsibilities
Platform Administration & Configuration
• Administer and configure Icertis CLM, including templates, clauses, metadata, workflows, routing rules, obligation tracking, and AI features.
• Convert business requirements into functional and configuration updates.
• Maintain system architecture, data models, and configuration governance.
• Manage system upgrades (e.g., bi-annual ICI releases) ensuring minimal disruption.
• Drive bug fix testing, coordinate with QA and Icertis support teams, and ensure issue closure.
• Own the lifecycle of change requests and manage release planning.
• Conduct functional and regression testing for new features and enhancements.
End User Training & Adoption
• Conduct onboarding sessions for new users, ensuring smooth ramp-up.
• Deliver periodic refresher training for existing users.
• Create and maintain training materials, SOPs, and help guides.
• Act as the first-line support for functional queries and user challenges.
Cross Functional Collaboration
• Engage with Legal, Procurement, Sales, Finance, and IT teams to understand business needs.
• Participate in discovery discussions and process walkthroughs.
• Support operating model and governance design for CLM usage.
• Facilitate cross-team collaboration for enhancements and system improvements.
Continuous Improvement & Optimization
• Identify opportunities to improve workflows, approval processes, and user experience.
• Analyze system adoption, performance, and usage patterns to propose improvements.
• Review and develop new functionalities, enhancements, and automation opportunities.
Data, Integrations & Quality
• Support data migration requirements and ensure data integrity.
• Manage integrations with ERP, CRM, and procurement systems.
• Perform periodic audits of data quality, metadata completeness, and user access.
Qualifications
Required
• ~5 years of hands-on experience with Icertis Contract Intelligence (ICI).
• Strong understanding of CLM processes and system configuration.
• Experience with workflows, templates, metadata, and platform administration.
• Ability to coordinate with Icertis support for fixes and enhancements.
• Strong communication skills and ability to conduct user training.