Desktop Support Engineer

UnivEdge Consulting is hiring a Desktop Support Engineer for one of its clients in Indianapolis, IN. We are looking for a hands-on IT professional with strong desktop support, troubleshooting, and end-user support experience. The ideal candidate will provide technical assistance to users, resolve hardware/software issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide Level 1 and Level 2 desktop support to end users
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Support Windows operating systems and Microsoft Office applications
• Manage user accounts, password resets, and access requests
• Perform software installations, upgrades, and patching
• Handle ticket management through ITSM tools such as ServiceNow, Remedy, or similar
• Assist with workstation deployments, imaging, and asset management
• Support conference room technology and audio/video equipment as needed
• Document incidents, resolutions, and technical procedures
• Escalate complex issues to appropriate support teams

Required Skills

• 2 years of Desktop Support / IT Support experience
• Strong troubleshooting skills for Windows 10/11 environments
• Experience with Active Directory and user administration
• Knowledge of Microsoft Office 365
• Experience with hardware break/fix and device setup
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience using ticketing systems
• Strong customer service and communication skills

Preferred Skills

• Experience supporting enterprise environments
• Knowledge of SCCM, Intune, or endpoint management tools
• Printer and peripheral support experience
• IT certifications such as A , Network , or Microsoft certifications

Qualifications

• Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
• Equivalent work experience will also be considered