What are the responsibilities and job description for the Desktop Support position at Jobs via Dice?
Description
This is a Desktop Support role that will be supporting tickets and peripherals in a distribution center. 70% of the time will be in the distribution center supporting previously entered tickets for troubleshooting. The other 30% of the time will be supporting tickets and users remotely.
Duties and Responsibilities:
Service now tickets
No "call in tickets" - they're all entered through their website or through ServiceNow (supervisors will enter the tickets)
Most of the tickets that come in are related to:
Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.
Provision and manage accounts that are used by company employees, contractors and partners to access corporate systems, services, applications and networks.
Onboard new employees with hardware, peripherals and access
Perform first and second level diagnostics and device troubleshooting
Continual improvement - contribute ideas and solutions to make technology and processes work better for our customers.
Enter accurate and current case documentation for all assigned incidents and requests.
Contribute to knowledgebase documentation pertaining to corporate technology assets, standard operating procedures and access request forms.
Demonstrate professionalism, maintain confidentiality and discretion when dealing with sensitive issues.
Follow Brooks and Service Desk documented processes where defined
Additional Skills & Qualifications
Nice to haves:
Distribution Center/Manufacturing background
Great customer service abilities
Zebra Printers, ServiceNow, MDM (Android)
Adaptable to change (dropping a project and moving to the next)
Job Type & Location
This is a Contract position based out of Whitestown, IN.
Pay And Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Whitestown,IN.
Application Deadline
This position is anticipated to close on May 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
This is a Desktop Support role that will be supporting tickets and peripherals in a distribution center. 70% of the time will be in the distribution center supporting previously entered tickets for troubleshooting. The other 30% of the time will be supporting tickets and users remotely.
Duties and Responsibilities:
Service now tickets
No "call in tickets" - they're all entered through their website or through ServiceNow (supervisors will enter the tickets)
Most of the tickets that come in are related to:
- Zebra devices
- Mobile devices
- Standard Desktop Support
- Most if not all hands on touching equipment
- Client deployment solutions
- Microsoft Active Directory accounts, (provisioning and de-provisioning)
- Client Endpoint Protection Services
- VPN accounts
- Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)
- Client systems (workstations, laptops, mobile devices, product fulfillment devices,)
- Mobile device management
- ServiceNow and Jira Service Management (ticketing systems)
Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.
Provision and manage accounts that are used by company employees, contractors and partners to access corporate systems, services, applications and networks.
Onboard new employees with hardware, peripherals and access
Perform first and second level diagnostics and device troubleshooting
Continual improvement - contribute ideas and solutions to make technology and processes work better for our customers.
Enter accurate and current case documentation for all assigned incidents and requests.
Contribute to knowledgebase documentation pertaining to corporate technology assets, standard operating procedures and access request forms.
Demonstrate professionalism, maintain confidentiality and discretion when dealing with sensitive issues.
Follow Brooks and Service Desk documented processes where defined
Additional Skills & Qualifications
Nice to haves:
Distribution Center/Manufacturing background
Great customer service abilities
Zebra Printers, ServiceNow, MDM (Android)
Adaptable to change (dropping a project and moving to the next)
Job Type & Location
This is a Contract position based out of Whitestown, IN.
Pay And Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Whitestown,IN.
Application Deadline
This position is anticipated to close on May 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $25 - $28