What are the responsibilities and job description for the Supervisor Patient Access position at UnityPoint Health?
- Area of Interest: Management
- FTE/Hours per pay period: 1.0
- Department: Patient Access
- Shift: M-F Day shift - flexible schedule required and on call responsiblity - oversees 24/7 staff
- Job ID: 180350
UnityPoint Health is seeking a Supervisor Patient Access to join our team. This position is responsible for supervision of Patient Access on an assigned campus and/or designated registration hub(s).The Supervisor Patient Access is responsible for completing error tracking, monitoring staff productivity and holding staff accountable for completing registration and cashier functions with accuracy in an efficient and effective manner. Additionally, this role assists the Manager Patient Access and Assistant Manager Patient Access with training, job performance of employees who report to this position, and maintaining the staff schedule for assigned areas. Successful fulfillment of these responsibilities will promote a motivated staff and contribute toward a prompt and accurate attainment of department and Health System objectives.
Location: Des Moines, IA - This position oversees both Lutheran Hospital and Methodist West Hospital - travel to both sites
Hours: Mainly Monday-Friday day shift - this position oversees 24/7 staff and needs to be available to interact with staff during the days, nights, and weekends.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Manager & Leadership:
- Assist managers with all human resource functions for Patient Access including screening, hiring scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policy.
- Provides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processes
- Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
- Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload.
- Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties.
- Continuously identify process improvement areas, recommend changes, and implement accordingly.
- Responsible for schedules and staffing of team members including monitoring timecards, timecard corrections, and identifying gap staffing coverage
- Make recommendations for operational changes, staffing alignment changes, budgetary allowances, etc.
- Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment, of openness, trust, teamwork and staff development.
- Demonstrate sound fiscal management of operation through the elimination of waste.
- Under the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs.
- Responsible for all aspects of hiring, interviewing and selecting staff for assigned registration areas.
- Monitors productivity and errors of staff.
- Recommends and implements training based on these reports.
- Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals.
- Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff.
- Completes annual performance appraisals for direct reports.
- Provides computer support to team members.
- Assist team members with daily duties as needed.
- Serves in system administrator roles for Insurance Payers, Kronos, DCR tracker and other systems as needed.
- Serve as a subject matter expert to the Patient Access department for area assigned by leadership.
- Act as a go-to person for other departments and assist them with their Patient Access questions and concerns.
- Provide appropriate training to providers and other departments for assigned area.
- Have basic knowledge of all tasks of the Patient Access department and assist the staff when needed.
- Monitor reports and data to ensure assigned area is meeting department goals and key performance indicators.
- Assist with physician questions, suggestions and complaints.
- Monitor equipment to assure proper functioning. Contact appropriate department to repair equipment when needed.
- Actively participates in any system assigned Patient Access teams/meetings.
Education:
- Associate’s or bachelor’s degree (or equivalent work experience) with a minimum of two years previous experience in Revenue Cycle functions with Medical terminology preferred
- High school diploma or equivalent required
- Prior leadership experience.
- Prefer individuals with strong analytical skills and prior experience working in a Patient Access, Billing or Revenue Cycle area.
- Prior Patient Access or business office leadership experience.
- Valid driver’s license when driving any vehicle for work-related reasons.