What are the responsibilities and job description for the RN Supervisor - Transfer Center position at UnityPoint Health?
- Area of Interest: Leadership - Nursing
- FTE/Hours per pay period: 1.0
- Department: Enterprise Transfer Center
- Shift: Days
- Job ID: 178261
Overview
Day Shift, Full-time
Location: Corporate Office, on-site in Des Moines, IA - Transfer Center
The enterprise Patient Transfer Center Supervisor provides leadership, supervision, and support for staff and processes related to patient movement within UnityPoint Health and access into UnityPoint Health. This position will have daily supervisory functions of the team, evaluations for direct reports, and input on new employee selection process and disciplinary process.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Oversee day-to-day departmental operations, including staffing, scheduling, workflow management, and productivity monitoring.
Supervise, train, and evaluate staff; ensure adherence to established processes, customer service standards, and office procedures.
Lead hiring, onboarding, and ongoing training efforts in partnership with leadership; serve as a subject matter expert for assigned areas.
Identify process and system improvement opportunities; investigate issues and implement corrective actions or enhancements.
Manage work queues, timecards, coverage gaps, and staff performance using data-driven insights.
Foster effective communication and positive relationships with team members, patients, affiliates, and UnityPoint Health partners.
Qualifications
Education:
- Graduate from an accredited nursing program required.
- Preferred: BSN
Experience:
- At least 5 years of relevant hospital or transfer center nursing experience required.
- Preferred: 1 year or leadership experience.
Licenses/Certifications:
- Valid RN license in the state(s) of practice, including eligibility under an NLC multistate license required.
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