What are the responsibilities and job description for the Patient Access Associate position at UnityPoint Health?
- Area of Interest: Patient Services
- Salary Range: 15.25-22.15*
- FTE/Hours per pay period: 1.0
- Department: Patient Access
- Shift: Week 1 M-Th/Sat Week 2 Su / T-Fri 3-1130p 2nd shift
- Job ID: 176313
2nd Shift- 3:00PM-11:30PM
Week 1 Mon-Thurs/Sat
Week 2 Sun / Tues-Fri
The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries, offers financial counselling, and manages patient flow. The role also supports administrative tasks, resolves billing issues, and ensures compliance with financial and insurance procedures
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate.
- Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately.
- Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies.
- Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process.
- Interpret physicians’ hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient.
Education:
- Requires minimally a high school diploma or GED
- Prior customer service experience
- Hands only CPR
- Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.