Experience Specialist; Child and Adolescent Psych; 1.0FTE, Day/PM Shift

16527BR

FTE: 1.0

Shift: Monday-Friday, no weekends, Day/PM Shifts

Compensation: $18.32

Hours Per Week: 40

Weekends: No

Benefit Eligible

The Experience Specialist is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient. The Experience Specialist establishes UnityPoint Health – Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.

This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.

This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – Meriter Clinics.

In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High School or Vocational School graduate, may consider work experience in lieu of high school diploma
• Ability to demonstrate strong customer service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to understand and apply guidelines, policies and procedures.
• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
• Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
• Writes, reads, comprehends and speaks fluent English
• Multicultural sensitivity
• Microsoft Office – basic computer skills.
• Customer/patient focused
• Critical thinking skills using independent judgment in making decisions
  
  

Preferred Qualifications:

• Previous medical office experience preferred.
• Previous experience with an electronic health record or medical office software preferred.
• Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.
• Knowledge of medical terminology, anatomy and physiology.
  
  

EEO/M/F/D/V