Crisis Services Case Manager - Eyerly Ball

• Area of Interest: Behavioral Health Services
• FTE/Hours per pay period: 1.0
• Department: Mobile Crisis
• Shift: M-F 8am-4pm, rotating weekend
• Job ID: 185181
  
  

Overview

Make a Difference When People Need It Most

As a Case Manager with our Mobile Crisis Response Team (MCRT) and Crisis Stabilization Community-Based Services (CSCBS) program, you'll play a vital role in helping individuals experiencing a mental health crisis access the care, support, and resources they need. Every day brings new opportunities to make a meaningful impact by connecting with clients in the community, collaborating with healthcare and community partners, and supporting individuals on their path toward recovery.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Provide compassionate, person-centered case management services that empower clients to achieve their recovery goals.
• Connect individuals with community resources, treatment providers, and support services to promote long-term stability.
• Maintain accurate and timely documentation while ensuring client records meet program and regulatory requirements.
• Build strong partnerships with mental health professionals, hospitals, law enforcement, schools, community agencies, and other stakeholders to coordinate quality care.
• Represent the program through community outreach, education, and presentations to increase awareness of available crisis services.
• Participate in scheduled Mobile Crisis Response Team (MCRT) daytime on-call coverage.
• Encourage hope, independence, and recovery by providing ongoing support, advocacy, and consultation to individuals receiving services.
  
  

Qualifications

Education:

We welcome candidates with a variety of educational backgrounds. Qualifications are based on a combination of education and relevant experience.

Bachelor's degree preferred.

Associate's degree accepted.

High school diploma or equivalent accepted.

Experience:

Depending on your level of education, one to two years of experience in mental health, behavioral health, human services, social services, or a related field is required.

Licensure:

Valid driver's license required.

Must be insurable under Eyerly Ball's automobile insurance policy.

What Makes You Successful:

We're looking for someone who is compassionate, adaptable, and thrives in a collaborative, fast-paced environment. Ideal candidates will have:

A passion for helping individuals experiencing mental health challenges.

Strong communication and relationship-building skills with clients, families, healthcare professionals, and community partners.

The ability to remain calm and organized while managing multiple priorities and responding to changing situations.

Critical thinking and problem-solving skills with the ability to make sound decisions.

Strong organizational skills and attention to detail for maintaining accurate documentation.

The ability to establish professional boundaries while demonstrating empathy and respect.

A collaborative mindset and commitment to working as part of a multidisciplinary team.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

A dependable work ethic with excellent attendance and time management.