What are the responsibilities and job description for the Patient Scheduling Assistant; 0.5 FTE, Day Shift position at UnityPoint Health - Meriter?
The Scheduling Assistant will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health - Meriter system via the Central Scheduling Department. They will investigate and identify customer needs, reference multiple documents for scheduling guidelines all while providing exceptional customer service in a timely and efficient manner. They will use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed. This position is a very fast paced call center position that requires the ability to multi-task with attention to detail and the ability to reprioritize needs based on call volumes.
*This position is primarily remote but will require 3-4 months of in-person learning as well as periodic onsite education.
Why UnityPoint Health - Meriter?
At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in.Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.
- High School Diploma or equivalent
- Two years of customer service or healthcare related experience.
- Prior receptionist, administrative, or clerical experience preferred.