What are the responsibilities and job description for the Workstation Technician - Desktop Support position at UNITY Systems?
Contract: 1 Year (Potential 1-Year Extension)
Job Summary
We are seeking a Workstation Technician to support end users by installing, configuring, relocating, troubleshooting, and repairing computer hardware and software. The ideal candidate has workstation/help desk experience, excellent customer service skills, and enjoys providing hands-on technical support in a healthcare environment.
Duties
- Configure, install, and deploy desktop and laptop hardware.
- Label and document equipment according to company standards.
- Troubleshoot and repair workstation hardware and software issues.
- Relocate and install equipment for various departments.
- Provide exceptional onsite technical support and customer service.
- Coordinate with Help Desk, Applications, and Infrastructure teams.
- Maintain inventory of IT equipment and installation supplies.
- Process equipment according to IT security policies.
- Document work using ticketing systems.
- Assist end users with basic hardware and software questions.
Experience
- 2 years of workstation, desktop support, or help desk experience.
- 2 years of customer service experience.
- Experience using IT ticketing systems.
- Strong troubleshooting and communication skills.
- Basic understanding of PC hardware, networking, LAN/WAN, client/server environments, and Windows operating systems.
- High School Diploma or GED.
- Valid driver's license..
Preferred Qualifications
- Associate's degree in Information Technology or related field.
- OR Technical School training in Computers, Technology, Electronics, or related field.
- Experience supporting computers in a professional environment.
Physical Requirements
- Ability to lift up to 75 lbs.
- Ability to bend, kneel, squat, and work with arms above shoulder level.
- Ability to distinguish colors.
Apply Today!
If you have hands-on desktop support or help desk experience and enjoy providing outstanding customer service, we'd love to hear from you!
Pay: Up to $30.00 per hour
Application Question(s):
- Do you have a valid driver's license?
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 2 years (Required)
- Desktop support: 2 years (Required)
Ability to Commute:
- La Crosse, WI 54601 (Required)
Work Location: In person
Salary : $30