Case Manager

Why Choose Unity?

Are you a highly motivated and empathetic professional seeking a rewarding career with an organization committed to a healthy work culture? At Unity, we’ve committed and dedicated ourselves to creating a great working environment through engagement with the Predictive Index and through our cultural commitments of Open Communication, Social Responsibility, Growth & Change, Safety & Security, & Integrity. Unity personnel create a meaningful impact in the lives of individuals and families in the community through diverse service delivery.

Job summary

This position requires someone outgoing and friendly who can interact with a wide range of people. This person must be caring and sympathetic, with a genuine interest in others. They will be able to put other people's interest before their own.

The work requires patience, stability, and consistency, with plenty of social interaction for long periods of time. As a result, it may also require working in one space, or with one group of people, for most of the day.

Although the requirements of the position are relatively unstructured, they suit a person who responds positively to the security of stability and familiarity. The role would benefit from someone whose approach to work is steady, methodical, and thoughtful, especially when under pressure. Team interaction and involvement is especially important, and there's a strong requirement for collaboration and building rapport with others.

Provide a range of services for high-risk, multi-service client/families: case management services, resource linkage, client centered treatment planning, parent education, interventions with children/adolescents, and crisis assistance.

ROLES AND RESPONSIBILITIES:

• Demonstrate unwavering compassion and empathy toward clients facing various challenges, such as mental health issues, trauma, or life transitions.
• Foster a safe, empathetic, respectful, culturally sensitive and non-judgmental environment where clients feel heard, valued, and supported in their journey toward improved well-being.
• Collaborate with clients to set achievable goals empowering them to overcome obstacles.
• Advocate for clients' rights and access to essential resources within the community.
• Promote trauma-informed care utilizing the core values of Unity with both clients and personnel
• Continuously expand your knowledge and skills through ongoing professional development to stay at the forefront of best practices.
• Provide case management services include, but not limited to:

o Coordinate, monitor and/or conduct necessary evaluations in order to identify needs

o Coordinate client centered treatment planning; participate in the development of an individualized client treatment plan with participation of client/family, as well as other service providers

o Maintain professional collateral contacts with other service providers (i.e. schools, JFS, Juvenile Court, etc.) as needed with proper authorizations from client/family and supervisor

o Provide crisis intervention and support to clients in distress, ensuring their safety and well-being at all times.

o Provide training and parental guidance to advocate for and facilitate linkages in the use of basic community resources to assist the client/family to:

§ Achieve treatment goals

§ Maximize independence

§ Increase social support networks (i.e. relatives, friends, community organizations) to assist them in reduction of life stressors

§ When applicable, assist with transport for client/family to be able to participate in appointments such as medical, mental health, and/or housing

o Facilitate home-based services as a significant part of service delivery within client’s natural environments

o Provide face-to-face contact with families (through individual, family, and/or group treatment modalities as appropriate) to provide support in increasing parenting skills such as behavioral intervention, understanding child development issues, special needs, and communication

§ Possess specialized knowledge and skills to understand growth and development in children and adolescents to apply appropriate range of needed interventions

§ Facilitate the translation of psychotherapy techniques to natural environments through skill building (teach, model, que, role-play, generalize processes)

• Documentation/Caseload Management

o Maintain up to date client records, including client centered treatment plans

o Complete progress notes through concurrent documentation

o Manage assigned caseload

o Maintain units of service as determined by agency standards

• Assess case management needs through the completion of a case management assessment
• Coordinate inter-agency and intra-agency activities with treatment team/providers (this includes participating in staff meetings and team meetings)
• Supervision

o Attend scheduled supervision meetings

o Respond to supervisor directives and present cases for discussion

o Utilize supervision when crises or issues arise

o Comply with rules of supervision

• Conduct oneself in a professional manner

o Demonstrating respect for other professionals and disciplines

o In appearance and demeanor

o Promoting agency mission, core commitments and cultural commitments

o Express self in an articulate, organized, and grammatically correct fashion in both oral and written communications

QUALIFICATIONS & REQUIREMENT:

• Bachelor’s degree or at least 3 years of experience in human service field
• Experience with children/adolescents and families with an understanding and willingness to work with multi-problem, crisis oriented, and often economically disadvantaged families

OTHER QUALIFICATIONS:

• Satisfactory criminal records check
• Physical Demands:

o The physical demands described here are representative of those that must be met by personnel to successfully perform the essential functions of this job. Such as:

§ Walking, sitting, occasionally lifting/moving up to 10 pounds

§ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Ability to utilize computer programs such as: Microsoft programs such as Teams, Word, Excel, PPT, etc

• Flexibility in working hours to best meet the needs of clients served (i.e. having evening and/or weekend availability)
• Willingness and dedication to upholding Unity’s Cultural Commitments: Open Communication, Social Responsibility, Safety & Security, Integrity, Growth & Change