What are the responsibilities and job description for the Future Opening: Customer Service Representative position at UNITY AMBULETTE CORP?
Title: Customer Service Repentative
Reports to: Owner/Director of Operations
Job Summary: Full or Part-time. Record day to day transactions. Interact with clients to schedule transports. Reconcile daily schedules and transports for Medicaid reimbursement. Extensive telephone contact with clients, confirming transports, taking client information. Maintain a HIPAA compliant workplace.
Requirement for Employment: Proven customer service experience. High degree of accuracy and attention to detail. Data entry skills and proficiency in English and MS Word. Customer service orientation. Ability to multitask in a fast-paced environment.
Work Environment: Interior office, with personal work space. Team approach to work load. Cross training on Billing and Dispatch.
Professionalism: Maintain a professional company image and respect for others. Demonstrate ability to identify and resolve interpersonal conflicts when they occur with co-workers and clients.
Customer Service: Maintain a calm and professional attitude. Exhibit quality, positive interactions with clients, facility staff and community members. Maintain client confidentiality by following HIPAA rules and regulations.
You want to arrive at your destination safely. You'll need non-emergency transportation from a team you can trust. Many of our customers choose us for transportation services because:
- We're locally owned and operated
- We're fully licensed and insured
- We offer free consultations and estimates
- We employ drivers that are CDL-certified with DOT physicals