What are the responsibilities and job description for the Reservationist and Customer Service Representative position at resorts?
Schedule: Friday through Monday
Shift: 6:30 AM – 4:00 PM
Weekends are mandatory, and availability for the morning shift (6:30 AM–4:00 PM) is required.
Please do not apply for this position if you are not available to work Friday through Monday, including both Saturday and Sunday, and the required morning shift.
Job Responsibilities
- Answer incoming customer calls in a courteous and professional manner.
- Explain available spa retail products and treatment packages in detail.
- Assist clients in selecting services and products based on their needs and preferences.
- Contact customers with active spa packages to schedule treatments in coordination with the concierge team.
- Reach out to retail customers to offer spa treatment options and schedule appointments.
- Maintain accurate and up-to-date booking records.
- Coordinate effectively with the concierge and front desk teams.
- Follow up on customer requests, appointment changes, and cancellations.
- Assist with front desk duties, including guest check-in/check-out, payments, and inquiries.
- Keep the reception area clean, organized, welcoming, and professional.
- Provide exceptional customer service and maintain a high level of professionalism.
- Address customer concerns and resolve issues when possible or direct them to the appropriate team member.
Important
Friday–Monday availability and weekend availability are mandatory. The 6:30 AM–4:00 PM morning shift is also mandatory. Please do not apply if you cannot consistently meet these scheduling requirements.
Work Location: In person