Helpdesk Specialist

At Unitus, each employee has an opportunity to make a difference for our members. As part of the IT Operations team in our headquarter building, the Helpdesk Specialist provides first-level contact for technical support of computer operations for users across the organization. This individual works with all levels of staff to diagnose and resolve workstation hardware and software issues either in person, over the phone or utilizing remote service tools. The Helpdesk Specialist completes minor repairs to personal computers, laptops, communication devices and printers, and transports and installs equipment at branch/department locations when necessary. The Helpdesk Specialist accurately logs, prioritizes, and tracks support issues utilizing the ServiceNow application. will ensure proper computer operations for clients by accurately logging, prioritizing, and tracking all support issues utilizing the Service-Now application. The Helpdesk Specialist will ensure that needs and requests are resolved within the timeframes specified by the appropriate service level agreements- this is aligned with our mission to ensure our commitment for unparalleled service- the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

The Helpdesk Specialist role is a Monday-Friday onsite position with occasional on call duties.

As An Ideal Candidate You Will Have

• An associate degree in computer science/related field or equivalent work experience.
• Minimum of 2 years of experience in a fast-paced customer service environment providing technical support for end users in the areas of computer operation, troubleshooting computer problems, and handling the basic configuration of computer hardware and software. Certification for Microsoft Desktop Support Technician may substitute for part of this experience requirement.
• Financial Services experience is a plus.
• Proficient knowledge in common desktop applications and installing and configuring those applications with the ability to quickly learn new technologies as needed.
• Excellent communication skills including the ability to translate technical information to non-technical users, and use effective listening, problem solving, customer service and tact in dealing with internal and external colleagues and vendors.
• Transportation and schedule flexibility to participate in the Help Desk on-call rotation and provide on-site branch support.
• Strong ability to multi-task while maintaining attention to detail and performing follow through on problems through resolution.
• Demonstrated ability to research and analyze common and moderately complex computer issues and provide resolution using sound judgment.
• Ability to work independently with minimum supervision and to prioritize tasks and meet deadlines.
• Proven ability to learn information quickly and maintain composure under pressure on a daily basis in a high production, structured environment.
• Must be reliable and dependable in being at work, being on time, and meeting deadlines.
• Comprehend and adhere to all company wide and department specific policies and procedures.
  
  

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

• Medical Dental Vision
• Flexible Spending Accounts HSA
• Employees accrue up to 15 days of Paid Time Off (PTO) during their first twelve months of employment
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings
• Annual Incentives (*eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment
• Transit & Parking benefits
• Paid Volunteer Time Off
  
  

What’s it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are committed to diversity, equity, and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability, or any other classification protected by applicable federal, state, or local law. Applicants may request reasonable accommodation to participate in the application process.