What are the responsibilities and job description for the Damage Prevention Coordinator position at Uniti Group Inc.?
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About The Role
As part of the Uniti Locate Desk – Damage Prevention team, this role is responsible for screening and processing locate tickets from state One-Call centers. The position also helps protect company facilities by coordinating with internal teams, One-Call Center staff, and contract locators, while resolving customer issues related to dig tickets and facility damages.
What You’ll Do
IND456
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Our Benefits
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
_________________________________________________________
About The Role
As part of the Uniti Locate Desk – Damage Prevention team, this role is responsible for screening and processing locate tickets from state One-Call centers. The position also helps protect company facilities by coordinating with internal teams, One-Call Center staff, and contract locators, while resolving customer issues related to dig tickets and facility damages.
What You’ll Do
- Screen and process locate tickets received from state One-call centers by using third party software and electronic mapping.
- Forward tickets requiring facility locates to contract locator companies or company employees, after tickets have been screened.
- Work with company employees, One-Call Center employees and contract locators to ensure that facilities are protected from damage.
- Work with Uniti Plant Damage Recovery group and collection agencies to recover the cost to repair damages.
- Resolve customer complaints or problems with dig tickets or facility damage.
- Update computer system with current information as soon as possible.
- Create reports showing ticket volumes and damage tracking.
- Perform other duties as assigned.
- Proficient in Microsoft Office products
- Ability to use electronic maps and to follow written directions to dig sites.
- Prior experience in Call Center environment.
- Map test will be given.
IND456
_________________________________________________________
Our Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Salary : $35,069 - $43,347