Non-Clinical Education Coach

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

The Team Member Development Non-Clinical Education Coach is responsible for supporting the ongoing development, implementation and evaluation of company initiatives by providing non-clinical education and training to non-clinical team members. The Non-Clinical Education Coach supports initiatives including, but not limited to, patient care workflow redesign, pilot projects, skills competency validation and training, new team member orientation, and expansion of the organization’s non-clinical policies and procedures.

Primary Responsibilities: 

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Partners with Center team members and corporate leadership to drive the success of the clinic through co-ownership of the clinic’s performance results
• Serves as a resource and consultant to identify and assist with training and development needs
• Provides initial and ongoing non-clinical training support for appropriate team members in the clinics
• Supports and exemplifies core values
• Participates in the planning, design, implementation, revision and delivery of training curriculum, job aids, resource manuals and skills validation tools
• Independently develops non-clinical competencies used for on-the-job training as well as skills validation tools for both new hires during New Team Member Orientation and existing staff during annual competency validation
• Independently develops and implements remediation tools and programs for learning deficits identified during training
• Works in collaboration with other departments to develop non-clinical education sessions
• Reviews clinic performance reports and identifies areas and/or processes that need improvement and will lead to positively impacting future clinic performance results
• Independently performs annual (and as needed) Skills Assessments for Non-Clinical team members in the centers, including coaching and needs assessment sessions
• After each clinic visit that includes a performance assessment, completes an evaluation form and reviews findings with Center leadership
• Serves as a subject matter expert in new product testing, and supports the implementation process, as needed
• Serves as a subject matter expert with clinic startups, acquisitions, and affiliate support as needed
• Supports Manager and participates/supports Departmental goals with project and committee attendance
• Works closely with other members of the Team Member Development Team to assure compliance with all Company policies and procedures; Florida Nurse Practice Act; OSHA; HIPAA; other regulatory agencies
• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications: 

• Basic Life Support for Healthcare provider and/or ACLS (AHA) or American Red Cross CPR certification, or the ability to obtain within 90 days of employment
• Ability to obtain Basic Life Support Instructor Certification (AHA) within first year of employment if not currently certified as a BLS Provider
• Valid FL driver’s license, insurance and vehicle for work-related travel
• Computer literate and proficient in Microsoft Word, Excel, Outlook, PowerPoint and Webex
• Proven ability to possess excellent verbal and written communication skills
• Proven ability to read, write, speak, and understand the English language fluently
• Proven ability to travel locally up to 90% of the time
• Proven ability to travel throughout the geographic market as needed, including overnight stays
• Proven ability to work occasional nights and weekends as needed
• Proven consistent, punctual and reliable attendance

Preferred Qualifications:

• Experience in customer service training
• Experience in healthcare environment
• Proven ability to possess solid interpersonal skills with the ability to communicate clearly and concisely in Standard English to staff from a wide variety of cultural and socio-economic backgrounds
• Proven ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles
• Proven ability to present training material to individuals and both small and large groups via teleconferences, in person, or utilizing web casts
• Proven ability to work collaboratively and maintain good judgment and accountability
• Proven ability to exhibit solid organizational and time management skills
• Proven solid written and verbal communications skills; Able to communicate effectively with team members and leaders at all levels, physicians, and other customers
• Proven high degree of self-motivation, commitment and integrity

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.