Guest Service Representative

Description

Why United Zion Retirement Community?

We are more than a workplace - we are a faith-rooted, family-like community where your name and your heart matter. Located in beautiful Lancaster County, our team of care professionals provides compassionate, person-centered support to older adults in both, our Personal Care and Skilled Nursing Settings.

Position Summary:  Meet nutritional and therapeutic needs and provide palatable and attractive meals; know the principles and procedures involved in the selection; purchase, preservation and serving of food; to meet the regulations pertaining to food production, distribution, and infection control.

1. Provide “Room Service” style meal orders to residents, with dining times from 7:00am-7:00pm.
2. Plate and serve meals, including hot and cold food and beverages, and snacks during meal service times.
3. Daily tasks include stocking the lounge, clearing dishes, setting trays, and ensuring kitchen and serving areas are stocked.
4. Set each dining room according to UZRC’s standards of care and service.
5. Document refrigerator, freezer, and food temperatures.
6. Complete daily sanitation logs.
7. Exhibit resident-centered customer service skills.
8. Safely distribute, transport, set, and clean UZRC’s dishware, flatware, glasses, cups, and mugs.
9. Follow special diet instructions and read menus.
10. Operate kitchen equipment safely and effectively.
11. Clean kitchen equipment and dining area.
12. Serve food following sanitary regulations and health department guidelines.
13. Adhere to UZRC infection control standards of care, policies, and procedures.
14. Safely transport food carts.
15. Answer phone calls professionally.
16. Remove garbage from the work area.
17. Maintain floor cleanliness.
18. Perform other duties as assigned by the Culinary Services Department.

• Training:
  • Attend all required in-service training, department meetings, all team meetings, participate in additional in-services, and attend monthly team meetings and quarterly all team meetings. Timely completes all required training.
• Customer Service & Compliance:
  • Provide excellent customer service, maintain integrity, adhere to corporate compliance, and HIPAA policy.
  • Time Management skills, quickly adapt to changes, be mentally alert.
  • Flexible, caring, and ability for harmonious working relationships.

Qualifications

:

1. Education:  High school graduate or equivalent OR at least 16-years old with documented student work papers.
2. Understand and assist in the delivery of special diets
3. Language Proficiency: Must be proficient in reading, writing, and speaking English.

Salary : $14 - $16