What are the responsibilities and job description for the Program Assistant position at United Way of the Midlands?
Organization: United Way of the Midlands
Job Title: Program Assistant (Weatherization Program)
Department: Programs, Weatherization Assistant Program
FLSA Status: Part-time, Hourly, Non-Exempt
Location: Omaha, NE (on-site)
About United Way of the Midlands:
Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government, and not-for-profit sectors and raising money to support our community’s most impactful health and human service programs. UWM’s funded programs and direct services – including JAG Nebraska, 211, and the Weatherization Assistance Program – focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential, and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table.
UWM’s Mission:
United Way of the Midlands UNITES our community’s CARING SPIRIT to build a STRONGER tomorrow.
Guiding Principles:
At United Way of the Midlands, we…
Build TRUST in everything we do.
Extend GRACE by thinking beyond ourselves.
Show GRIT by bringing it everyday.
Be OPEN to embracing others’ differences.
Actively ENGAGE by listening and sharing.
Live CURIOUSLY to learn constantly.
Program Assistant Summary:
The Program Assistant is responsible for providing support to the Manager, Eligibility Operations through various administrative and clerical duties and will provide support to various programs and projects.
Responsibilities:
Provides support to the Manager, Eligibility Operations
Assists in 211 and Weatherization programs and projects
Verifies, organizes applications and assists in approvals and denials
Communicates between Weatherization Program participants
Communicates between 211 Financial Assistance program participants
Attends staff meetings and takes notes
Makes copies and updates participant and program files as needed
Assists with inbound calls when needed.
Other duties as assigned.
Required Skills and Abilities:
Detail oriented with the ability to navigate within structured timelines and regulations.
Excellent time management skills
Excellent interpersonal skills
Creative thinking
Excellent phone etiquette
Ability to maintain confidentiality when dealing with sensitive information.
Knowledge of MS Outlook, Word, Excel and PowerPoint
Must have polite, clear and compelling oral and written communication skills.
Must be able to execute and accomplish immediate deliverables on short notice.
Must be highly organized, responsive and be able to handle multiple deliverables at the same time.
Must be a great teammate that cares deeply about the overall success of UWM.
Education and Experience:
Associates degree in a business-related field or equivalent from two-year college or technical school
2-4 years of related experience
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must occasionally lift and/or move up to 10 pounds.
Ability to communicate clearly in person and over the telephone.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Benefits:
Shared health, dental and vision insurance
Generous 401(k) Retirement plan
Paid vacation and sick time
Employer paid life and disability insurance
Professional development assistance
Tuition reimbursement
United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $18 - $20