What are the responsibilities and job description for the 211 Resource Specialist position at United Way of the Bluegrass?
Description
United Way of the Bluegrass (UWBG) works as catalyst, convenor, and collaborator to foster opportunities for all members of our community to have a better life. We focus on the building blocks of establishing healthy living — access to quality education and financial stability for individuals and families to thrive. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for regional change. That is what it means to "Live United.”
POSITION
The role of the Resource Specialist is to develop, manage, and maintain relationships with all community health and human service agencies. Each Resource Specialist is responsible for entering, managing, and maintaining agency information in a resource database.
Collaborative Relationships: United Way 2-1-1 Contact Center; External Grant Partners; UWBG Funded Partner Agencies; Resource Development and Marketing Departments; External Health and Human Service Agencies.
Essential Functions
None
Requirements
CORE UNITED WAY COMPETENCIES
MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations.
RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Accountable, Inclusive, Results-Oriented, High level of organizational commitment, integrity, communication and interpersonal skills.
Qualifications
This position is 100% remote. This position requires you to abide by UWBG Remote work policy and establish an effective telecommute workspace designed to limit distractions, with ergonomic seating, reliable connectivity, and equipment to enable high productivity. This role routinely uses standard office equipment such as computers, phones, etc. Valid driver’s license required as well as access to reliable insured automobile to be used for work-related travel when applicable.
EXPECTED WORK HOURS
Monday through Friday 37.5 hours a week. Work shift will be scheduled between 7:30AM-6:00PM. Daily work schedule and any flextime hours must be approved by the department head. Must be willing to occasionally work non-standard work schedule when required, including nights, weekends and other unusual hours.
Physical Requirements
The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 20 lbs.
Pre-employment Screening Requirements
Any candidate offered a position will be required to pass a national background check and Motor Vehicle Record (MVR) review.
Benefits
Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD
SALARY
$20.00 - $22.00 hourly
Position is Grant Funded
United Way of the Bluegrass (UWBG) works as catalyst, convenor, and collaborator to foster opportunities for all members of our community to have a better life. We focus on the building blocks of establishing healthy living — access to quality education and financial stability for individuals and families to thrive. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for regional change. That is what it means to "Live United.”
POSITION
The role of the Resource Specialist is to develop, manage, and maintain relationships with all community health and human service agencies. Each Resource Specialist is responsible for entering, managing, and maintaining agency information in a resource database.
Collaborative Relationships: United Way 2-1-1 Contact Center; External Grant Partners; UWBG Funded Partner Agencies; Resource Development and Marketing Departments; External Health and Human Service Agencies.
Essential Functions
- Researches, gathers, and analyzes information about community health and human services.
- Active and persistent update and maintenance of community resources and community resource database
- Ensures quality and accuracy of resource database
- Develops reports, maps, and presentations on community resources
- Knowledgeable of human service system and maintain cooperative working relationships with area service providers
- Communicate changes in program services to United Way staff and volunteers
- Represents United Way Bluegrass at meetings, events, presentations, and other such activities as requested or required
- Attends and participates in all staff meetings
- Provides staff support at United Way functions and events
- Other Duties as Assigned
None
Requirements
CORE UNITED WAY COMPETENCIES
MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations.
RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Accountable, Inclusive, Results-Oriented, High level of organizational commitment, integrity, communication and interpersonal skills.
Qualifications
- High School Diploma or GED
- Associate's degree from an accredited institution preferred.
- Minimum 1-3 years related experience in human service, non-profit, or other related field preferred or sufficient combination of education and experience.
- Remote work experience preferred
- Strong organizational skills
- Strong time-management skills
- Strong research and analysis skills
- Attention to detail and accuracy of information
- A positive commitment and ability to work with people from diverse educational and cultural backgrounds.
- Respect traditions, values and/or lifestyles of different ethno-cultural groups.
- Be open and flexible in communication with special populations.
- Excellent oral and written communication skills
- Effective problem solver and decision maker
- Computer literate: MS Office Suite; database knowledge a plus
This position is 100% remote. This position requires you to abide by UWBG Remote work policy and establish an effective telecommute workspace designed to limit distractions, with ergonomic seating, reliable connectivity, and equipment to enable high productivity. This role routinely uses standard office equipment such as computers, phones, etc. Valid driver’s license required as well as access to reliable insured automobile to be used for work-related travel when applicable.
EXPECTED WORK HOURS
Monday through Friday 37.5 hours a week. Work shift will be scheduled between 7:30AM-6:00PM. Daily work schedule and any flextime hours must be approved by the department head. Must be willing to occasionally work non-standard work schedule when required, including nights, weekends and other unusual hours.
Physical Requirements
The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 20 lbs.
Pre-employment Screening Requirements
Any candidate offered a position will be required to pass a national background check and Motor Vehicle Record (MVR) review.
Benefits
Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD
SALARY
$20.00 - $22.00 hourly
Position is Grant Funded
Salary : $20 - $22