What are the responsibilities and job description for the Specialist, Campaign Production 2026 position at United Way of Greater Milwaukee & Waukesha County?
Position: Specialist, Campaign Production (Seasonal) Status: Full-time/some flexibility (Sept-Dec)
Department: Digital Systems Reports to: Director, Digital Systems
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United Way unites people to create positive lasting change in our community. Each year, thousands of corporate partners, donors, volunteers, and local nonprofits all work together for lasting change in Milwaukee, Ozaukee, Washington, and Waukesha counties. Together, we're creating a future where everyone, everywhere, can reach their full potential.
SUMMARY:
The Specialist, Campaign Production position supports Campaign Coordinators and internal staff with the set-up and monitoring of simple websites to support fundraising efforts and also has direct contact with donors and potential donors by supporting the donor help desk throughout the duration of the campaign season (September-December).
RESPONSIBILITIES AND ESSENTIAL JOB FUNCTIONS:
- Communicate with Resource Development staff on the status and access of websites.
- Primary contact for Campaign Coordinators.
- Participate in final accounting reports for customers, including keeping a calendar of upcoming kickoffs and closing of websites.
- Complete testing and quality control of website production.
- Support pledge processing in information collection on specific transactions.
- Monitor the donor services help desk line and respond to customer questions during normal business hours.
- Document interactions and update knowledge base. Suggest improvements.
Mission-Focused. The top priority for all United Way professionals is to create real social change understanding that improved lives is the end game. This drives their performance and professional motivation.
Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.
ADDITIONAL SKILLS AND COMPETENCIES:
- Excellent verbal and written communication skills.
- Excellent customer service demeanor, including patience and listening.
- Experience working with diverse populations.
- Ability to prioritize and balance competing demands.
- Will need to show proficiency in custom software (training available)
- Ability to apply database management software concepts to practical situations.
- Proficient with computer applications such as MS Office, Word, Excel, Access, PowerPoint, ANDAR, and the internet desired.
- A high school diploma or equivalent.
- 1-3 years of relatable work experience is preferred or an internship/community service.
- Accountability, excellent customer service, and commitment to making our community campaign successful.
- Ability to work independently with little direction and supervision, and a desire and ability to work as a team.
- Strong written and verbal communication skills – especially email and phone etiquette.
- Proficiency in MS Word, PowerPoint, Excel, and Outlook (for email and shared calendars).
- Adaptability to a fast-paced environment with very high demands.
- Ability to represent United Way of Greater Milwaukee & Waukesha County in a consistently professional manner.
- Phone, computer, and internet access outside of the office, to work remotely if necessary.
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER:
M/F/Disability/Vet
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.
BELONGING & INCLUSION STATEMENT:
Diversity, Equity & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.
This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.