Eligibility Specialist

Job Summary

Conducts client screenings and intakes and provides administrative support for the Priority Veteran program, which offers Homeless Prevention and Rapid Re-housing services to qualifying Veteran families.

Responsibilities

• Serve as initial point of contact for Veterans seeking housing assistance in Alabama
• Manage Priority Veteran intake line, including fielding calls from Veterans across Alabama and referring providers
• Prescreen potential clients by phone and/or in person for program eligibility and connect non-eligible clients with other community resources
• Follow up on all client inquiries and return voicemails in a timely manner
• Effectively communicate the Priority Veteran program to prospective clients and the community
• Ensure pre-screenings are accurately documented is Service Point
• Gather required documents from veterans and accurately conduct eligibility determinations following grant guidelines
• Schedule intakes and prepare intake packets and materials for the office
• Maintain knowledge of other resources available to veterans
• Demonstrate a thorough knowledge and understanding of the PV and SSVF program guidelines and veteran homelessness
• Other duties as assigned

Qualifications

• Strong organizational skills and attention to detail
• Excellent interpersonal and communication skills
• Customer-service oriented
• Able to establish rapport with clients who are homeless or facing homelessness
• Excellent computer skills to include Microsoft Office suite and Client Management System
• Able to work as team member

Education

Bachelor’s degree in social work, or a related field preferred

Military experience preferred, combination of education and experience considered

Administrative experience preferred

Working Conditions

Normal office environment with occasional after-hours/weekend work and travel throughout the state

Travel required

Requirements

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Valid Alabama driver’s license, reliable transportation and proof of automobile insurance commensurate with State law

Cell phone

Background checks to include criminal record, drug screen & TB testing

Ability to lift 30 lbs.