Digital Navigator

United Way Greater Chippewa Valley is looking for a Digital Navigator to help us continue our mission in advancing digital access and engagement in the Chippewa Valley.

We do this by improving access to the internet, devices, digital skills training, and tech support for households faced with barriers. Whether it's gaining education, accessing healthcare, managing finances, growing careers, or connecting with family and friends, we know that those impacted by the digital divide do not have the same opportunity to participate in society.

Our Digital Navigator provides personalized, one-on-one support to community members who need assistance using technology. This position helps individuals build confidence with computers, smartphones, tablets, and the internet while increasing access to digital resources that improve everyday life. The Digital Navigator meets people where they are, offering patient, compassionate guidance tailored to each person's goals and skill level.

Key Responsibilities

• Provide one-on-one digital skills coaching to community members of all ages and experience levels.
• Teach iPhone seminars throughout Chippewa and Eau Claire Counties.
• Assist individuals with basic computer, smartphone, tablet, and internet use.
• Help participants set up email, navigate websites and online forms, access telehealth, apply for jobs, use video calling platforms, download apps, and practice online safety.
• Support participants in accessing affordable internet and technology resources when appropriate.
• Assist with distribution and basic setup of refurbished computers and other digital devices.
• Maintain accurate records of participant interactions, services provided, and outcomes.
• Refer participants to community resources when additional assistance is needed.
• Represent the organization professionally.
• Participate in outreach events, workshops, and community presentations as assigned.
• Complete required reporting and attend staff meetings or trainings as needed.

Qualifications

• Strong interpersonal and communication skills.
• Patience and enthusiasm for teaching people with varying technology experience.
• Comfortable using Windows computers, smartphones, email, internet browsers, and common applications.
• Ability to explain technical concepts simply.
• Organized and able to work independently.
• High school diploma or equivalent; related experience preferred.
• Must be well versed in using an iPhone

Preferred Qualifications

• Experience teaching adults or older adults.
• Knowledge of digital equity initiatives and community resources.
• Bilingual skills are a plus.

Schedule

Part-time position averaging 10 hours per week with a flexible schedule, including occasional evening or community events as needed.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 25 pounds.
• Reliable transportation for occasional local travel.

What Success Looks Like

The successful Digital Navigator is friendly, patient, and encouraging. They enjoy helping others overcome technology barriers and celebrate each participant's progress. Through personalized support, the Digital Navigator empowers community members to connect, learn, and thrive in today's digital world.

For more information on the Digital Access & Engagement Initiative, please visit www.uwgcv.org/digital-access-and-engagement-initiative.