What are the responsibilities and job description for the Amazon Connect Developer (Lambda + Lex) with DevOps Experience position at United Technology?
Job Description
We are seeking experienced Amazon Connect Developers with strong expertise in AWS Lambda, Amazon Lex, and DevOps practices to support a leading Banking client in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and related AWS services.
This is a fully onsite role, and candidates must be comfortable working from the client location in Atlanta, GA.
Key Responsibilities
- Design, develop, and implement contact center solutions using Amazon Connect.
- Create and maintain call flows, routing profiles, queues, contact flows, and customer interaction workflows.
- Integrate Amazon Connect with backend systems using AWS Lambda functions.
- Develop and optimize conversational AI/chatbot solutions using Amazon Lex.
- Build REST API integrations with third-party and enterprise applications.
- Troubleshoot and resolve contact center application issues and performance bottlenecks.
- Implement CI/CD pipelines and automate deployment processes using DevOps tools and AWS services.
- Collaborate with business stakeholders, architects, and support teams to gather and implement requirements.
- Ensure security, compliance, and best practices within AWS cloud environments.
- Participate in code reviews, testing, deployment, and production support activities.
Required Skills
- 8 years of software development experience.
- 5 years of hands-on experience with Amazon Connect.
- Strong experience in:
- Amazon Connect Contact Flows
- Routing Profiles
- Queues and User Management
- Contact Center Integrations
- Strong hands-on experience with AWS Lambda.
- Experience developing and maintaining Amazon Lex chatbots/voice bots.
- Knowledge of AWS services including:
- API Gateway
- S3
- CloudWatch
- DynamoDB
- SNS/SQS
- IAM
- Experience with Python, Node.js, or Java for Lambda development.
- Strong understanding of AWS security and cloud architecture best practices.
- Experience with Git, Jenkins, Terraform, CloudFormation, or similar DevOps tools.
- Experience implementing CI/CD pipelines.
- Strong troubleshooting and debugging skills.
Preferred Qualifications
- Banking or Financial Services industry experience.
- AWS Certifications (Developer Associate, Solutions Architect, DevOps Engineer).
- Experience with Contact Center modernization initiatives.
- Knowledge of IVR, CTI, Voice/Chat integrations, and customer experience platforms.
- Experience with Agile/Scrum methodologies.