SUPERVISORY EMERGENCY VEHICLE DISPATCHER

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The primary purpose of this position is to provide and supervise over subordinates who provide emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Maintains an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.

Qualifications:

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower broadband NK-02, equivalent to the next to lower grade GS-07 or equivalent in other pay systems. Examples of specialized experience includes: Knowledge of communications operations procedures and techniques; Knowledge of basic computer operations to include word processing, retrieval and input of data (a qualified typist is not required); Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of communications operations procedures and techniques.
2. Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required.
3. Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.
4. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
5. Ability to work independently without immediate supervision.
6. Ability to supervise and work harmoniously with others.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Responsibilities:

• Exercises supervisory personnel management responsibilities at least 25% of the time.
• Provides emergency 911-call taking and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
• Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies.
• Maintain maps, checklists, and charts (including automated programs).
• Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center. Prepares and maintains reports and records relating to emergency responses.

Salary : $47,738