What are the responsibilities and job description for the Customer Service Representative position at United States Gold Bureau?
Customer Service Representative
The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of company products and processes as well as communicating effectively with team members and clients.
Essential Duties and Responsibilities Include:
- Partners with the sales team and other departments to meet and exceed customer’s service expectations.
- Navigates multiple computer applications on multiple monitors (typing a minimum of 40wpm).
- Answers high call volume phone queues, emails and online chat feature.
- Complete file maintenance on client accounts related to invalid email addresses, invalid passwords, unsubscribe requests, etc.
- Review and update internal orders expeditiously and with great attention to detail.
- Assist clients with technical support relating to setting up and maintaining online accounts.
Qualifications:
The Customer Service Representative must possess the following minimum qualifications:
- Customer/Client Focus
- Flexibility
- Teamwork Capacity
- Communication Proficiency
- Ability to Multi-task
- This position regularly utilizes the following office equipment: Computer, phone, copier, fax machine, scanner, headset
US Gold Bureau, Benefits and Perks:
Benefits:
- Medical, Dental, Vision, Life, STD, LTD
401k:
- 100% match, up to 3% of contribution
- 50% match for 4th and 5th % of contribution
- Fully vested upon enrollment
PTO:
- 3 weeks (15 business days) per year
Holidays:
- Up to 11 paid days per year
Events/Fun:
- Employee Appreciation and Recognition Events and Trips
- Monthly Social Squad Events
- Seasonal and Holiday Events
REPORTS TO: Customer Service Manager
DEPARTMENT: Customer Service
HOURS of WORK: M-F, 8:00am-5:00pm (additional hours as required)
LOCATION: Onsite
TRAVEL: None
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Leander, TX 78641 (Preferred)
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $31,501 - $41,284