SUPERVISORY MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT BRANCH CHIEF)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Big Bend Sector, Mission Readiness Operations Division - WorkForce Management located in Marfa, TX.

Qualifications:

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Advising senior leaders, supervisors, and staff on workforce management issues, developed and coordinated hiring plans, and assisted in implementing sector workforce policies and procedures.
• Generating and maintaining various personnel reports, monitored staffing tables and personnel actions, and served as a liaison to ensure timely completion of workforce-related actions.
• Researching and analyzing data for cases with workforce implications, collaborating with external components, and preparing reports to track spending, resolve payroll discrepancies, and forecast expenditures.
• Organizing logistical elements of mission support operations, including scheduling travel and training, managing procurement processes, and serving as a point of contact for staff on emerging business process trends.
• Supporting performance appraisal and awards programs by monitoring employee eligibility, tracking overtime hours and pay, and preparing reports for senior managers using internal and automated systems

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/24/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10)

As a Supervisory Mission Support Specialist, your typical job assignments will include:

• Supervise a group of administrative employees responsible for assessing the productivity, effectiveness, and efficiency of program operations.
• Identify and implement ways to improve the efficiency and effectiveness of administrative services.
• Plan, assign, and adjust work priorities for subordinates to ensure timely completion of tasks.
• Evaluate work performance, provide guidance, and counsel employees on work and administrative matters.
• Interview candidates, recommend personnel actions, and resolve employee complaints and minor disciplinary issues.

Salary : $106,437