What are the responsibilities and job description for the Senior SCADA Support Engineer (MICS) position at United Software Group Inc?
Title: Senior SCADA Support Engineer (MICS)
Location: Gray Court, SC (Hybrid)
POSITION OVERVIEW : Senior SCADA Support Engineer (MICS) POSITION GENERAL DUTIES AND TASKS
:Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement
.This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams
.The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders
.Day-to-Day Job Dutie
sProvide L2 support for MICS SCADA incidents, service requests, and operational issue
sAct as SPOC for Incident, Change, and Problem Management processe
sPerform root cause analysis, troubleshooting, and issue resolutio
nLead coordination across business users, global IT teams, rollout teams, and development team
sSupport SCADA rollout, configuration, validation, debugging, and stabilization activitie
sGather, analyze, and document requirements for enhancements and change request
sParticipate in and support test management, including defect tracking and validatio
nDrive execution of small orders and work packages within larger initiative
sMaintain documentation for risks, defects, and continuous improvement opportunitie
sTrack and report license usage and system lifecycle information where applicabl
eProvide on-demand support (including occasional weekends) as require
dBasic Qualification
sMinimum 5 years of experience in SCADA systems (MICS preferred
)Minimum 3 years of experience with MS SQL database
sMinimum 3 Years of experience in SCADA rollout and configuratio
nMinimum 5 Years of experience in Incident, Change, and Problem Management (ITIL-aligned
)Minimum 7 Years of experience in L1/L2 production support environment
Salary : $60 - $65