What are the responsibilities and job description for the Customer Service Representative position at United Service Technologies, Inc.?
Company Description
United Service Technologies (UST) specializes in servicing commercial food equipment in the grocery and restaurant industries with operations in California, Nevada, and Texas. Established in 1995, UST supports a diverse range of food equipment, including fryers, ovens, steam tables, slicers, mixers, and coffee machines, among others. Our clients include well-known names such as Safeway, Whole Foods, Costco, Panera Bread, and many others. With decades of experience, UST is committed to providing reliable and professional service to ensure the optimal performance of essential commercial food equipment.
Role Description
This is a full-time, on-site position for a Customer Service Representative based in Modesto, CA. The Customer Service Representative will provide efficient and friendly customer support, address customer inquiries, resolve issues, process service requests, and maintain records. The role also involves ensuring high levels of customer satisfaction through clear communication, problem-solving, and maintaining a professional demeanor.
Qualifications
- Experience in Customer Service, Customer Support, and Customer Experience
- Strong ability to ensure Customer Satisfaction and deliver excellence in service
- Excellent communication and problem-solving skills
- Proficiency in using customer management software and tools
- Ability to collaborate effectively in a team-oriented environment
- High organizational skills and attention to detail
- Bilingual proficiency is a plus
- High school diploma or equivalent; additional education in a related field is beneficial